Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Kelli Bothwell

WOODBRIDGE

Summary

Dynamic design manager with a proven track record at IKEA, excelling in project management and employee coaching. Expert in analyzing customer feedback to enhance service quality, while leading teams to exceed sales goals. Skilled in budget oversight and performance evaluation, driving operational efficiency and fostering a culture of continuous improvement.

Overview

31
31
years of professional experience

Work History

Kinchen Design Manager

IKEA
Woodbridge
10.2008 - Current
  • Developed training materials for new employees regarding company branding guidelines.
  • Oversaw day-to-day operations of the department by delegating tasks among team members.
  • Monitored employee performance and provided feedback to improve productivity.
  • Created budgets that maximized profits while minimizing costs.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Conducted performance reviews for team members.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Monitored local market conditions to determine competitive trends and adjust strategies accordingly.

Store/Interim District Manager

Bath & Body Works
Woodbridge
06.2003 - 06.2008
  • Attended trade shows, conferences, and other industry events to stay current with trends.
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Recruited, interviewed and hired qualified candidates for open positions.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Conducted regular meetings with team members to discuss progress towards objectives.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.

District Sales Manager

Zany Brainy
Sterling
10.1994 - 05.2003
  • Developed budgets for each store in the district based on projected revenue goals.
  • Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
  • Assessed employee performance through regular reviews and documented any areas needing improvement or development.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Recruited new members for the sales team when needed according to established criteria.
  • Developed and implemented strategies to increase market share and profitability of the district.

Education

Business Administration

University of Nebraska, Lincoln
Lincoln, Nebraska, NE

Skills

  • Project management and budget oversight
  • Employee training and coaching
  • Customer feedback analysis
  • Performance evaluation and goal setting
  • Team leadership and relationship management
  • Sales forecasting and territory management
  • Data analysis and market research
  • Verbal and written communication

Accomplishments

Learning and development specialist in multiple IKEA locations focusing on management coaching and project management

References

References available upon request.

Timeline

Kinchen Design Manager

IKEA
10.2008 - Current

Store/Interim District Manager

Bath & Body Works
06.2003 - 06.2008

District Sales Manager

Zany Brainy
10.1994 - 05.2003

Business Administration

University of Nebraska, Lincoln

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Kelli Bothwell