Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Charles

Virginia Beach

Summary

Dynamic Account Manager with a proven track record. Excelling in client relations and strategic planning. Expert in relationship building and effective problem resolution, I successfully enhanced client satisfaction and retention. Adept at collaborating with cross-functional teams, I drive revenue growth through innovative business strategies and strong stakeholder engagement.

Overview

20
20
years of professional experience

Work History

Account Manager

Birdsong
01.2021 - 04.2021
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Health Systems Business Specialist

Boehringer Ingelheim Pharmaceuticals
04.2019 - 02.2020
  • Consistently built long-term relationships with existing and new customers.
  • Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
  • Established strong relationships with key stakeholders through effective negotiation and collaboration techniques.
  • Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
  • Prepared and maintained records of sales and revenue.
  • Developed new business strategies for increased revenue generation and market expansion.

Hospital Sales Representative

Merck Pharmaceuticals
04.2001 - 04.2018
  • Prioritized high-potential accounts by conducting thorough research and analysis of hospital needs, leading to more targeted sales efforts.
  • Utilized CRM software effectively for management of daily tasks, accurate reporting of activities and progress toward goals.
  • Continuously expanded professional network through attending industry events, conferences, and trade shows as a representative of the company''s products.
  • Built strong relationships with key decision-makers in hospitals, resulting in increased product adoption and repeat business.
  • Collaborated with cross-functional teams to ensure alignment on sales strategies and tactics, leading to consistent messaging and improved outcomes.
  • Regularly analyzed sales data to identify trends, opportunities, and areas for improvement, adjusting strategies accordingly for optimal success.

Education

Nutrition

University of North Carolina At Greensboro
Greensboro, NC

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Strategic planning

Timeline

Account Manager

Birdsong
01.2021 - 04.2021

Health Systems Business Specialist

Boehringer Ingelheim Pharmaceuticals
04.2019 - 02.2020

Hospital Sales Representative

Merck Pharmaceuticals
04.2001 - 04.2018

Nutrition

University of North Carolina At Greensboro

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