Kelly Cody
Virginia Beach
Summary
Dynamic leader, hardworking, highly motivated and extremely self directed. Adept in relationship building and organizational skills. Known for exceptional communication skills, strategic planning, and the ability to thrive in fast-paced, deadline-driven environments.
Overview
21
21
years of professional experience
Work History
Publisher
Best Version Media
09.2022 - Current
- Manage all aspects of publishing for community magazines, including editorial oversight, advertising sales, and distribution..
- Successfully sells advertising space to local businesses, helping them reach target audiences through strategic ad placements in print and digital platforms.
- Build strong client relationships, understanding their marketing needs, and presenting tailored advertising solutions.
- Negotiate advertising packages and sponsorship deals, ensuring profitability for the publication while delivering value for advertisers.
- Work closely with clients as well as the production team on tight publication deadlines, ensuring all advertisements as well as magazine content is delivered accurately and on schedule.
RFx Direct Sales Consultant
Rodan & Fields
03.2012 - 07.2024
- Welcomed over 1,500 team members and motivated a high-performing sales team achieving over $4,000,000 in skincare sales per year.
- Achieved the title of RFx Consultant, which is the top 1% of the company's sales leaders. .
- Built and maintained long-term relationships with clients by providing personalized consultations, responsive support, and tailored product recommendations.
- Provided exceptional customer care, leading to high client retention rates and frequent referrals.
- Planned and organized events.
- Raised brand awareness through consistent marketing efforts.
- Conducted comprehensive training for team members on latest industry trends and product launches.
- Boosted sales revenue by implementing strategic marketing plans and effective product presentations.
Project Manager
IQNavigator
08.2006 - 03.2012
- Managed contracts with customers for contingent workforce such as Nike, Shell Oil, Northrup Grumman, Level3, International Paper.
- Led implementations, assigned tasks and communicated expected deliverables to both customers and internal team.
- Forecasted and created project plans with established timelines, assigned to appropriate teams and managed the workflow throughout the implementation..
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication and collaboration among team members for a successful project completion.
Customer Service Manager
IQNavigator
08.2003 - 03.2006
- Maintained knowledge of company software and services to promptly resolve complaints and concerns with customers automating their contingent workforce.
- Demonstrated excellent communication skills in resolving product and consumer complaints in regards to procurement solutions.
- Provided outstanding service to new and long-standing customers by working closely with project managers and our technology team to address concerns and develop solutions.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Evaluated customer service representative job performance and assisted staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Organized shift assignments to meet expected coverage demands by international clients, providing 24/7 customer support.
- Created training manuals to resolve simple and complex customer issues.
- Trained new hires on our software, products and services, best practices and protocols to reduce process gaps.
Education
Bachelor of Arts - Journalism
University of Nebraska, Lincoln
Lincoln, Nebraska, NE12-2002
Skills
- Relationship building
- Customer relationship management
- Teamwork and collaboration
- Client relations
- Reliable & trustworthy
- Organizational skills
- Goal oriented
- Business growth and retention
Accomplishments
Member of The University of Nebraska Division I Women's Soccer Team (1998-2001)
Timeline
Publisher
Best Version Media
09.2022 - Current
RFx Direct Sales Consultant
Rodan & Fields
03.2012 - 07.2024
Project Manager
IQNavigator
08.2006 - 03.2012
Customer Service Manager
IQNavigator
08.2003 - 03.2006
Bachelor of Arts - Journalism
University of Nebraska, Lincoln
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