Kelly Jett
Heathsville
Summary
Dynamic Restaurant Manager with a proven track record at Cockrells Creek Seafood, excelling in inventory management and staff training. Passionate about customer satisfaction, I successfully implemented new menu items and enhanced operational efficiency, driving revenue growth through effective scheduling and conflict resolution. Committed to maintaining high food safety standards and fostering a positive team environment.
Overview
12
12
years of professional experience
Work History
Restaurant Manager
Cockrells Creek Seafood
Reedville
03.2012 - 10.2023
- Oversaw daily restaurant operations and ensured compliance with health regulations.
- Coordinated inventory management and maintained seafood quality control processes.
- Managed staff scheduling and trained employees on customer service standards.
- Implemented new menu items and collaborated with chefs on seasonal offerings.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Ensured compliance with all food safety regulations and sanitation standards.
Food Process Worker
Little River Seafood
Burgess
10.2016 - 03.2017
- Operated machinery for seafood processing and packaging.
- Maintained cleanliness and organization of workstations and equipment.
- Followed safety protocols to ensure a safe working environment.
- Collaborated with team members to meet production deadlines.
- Assisted in quality control inspections of seafood products.
- Packaged processed food items according to established guidelines.
- Stacked processed goods onto pallets for transport to warehouse or customer locations.
- Organized raw materials into batches ready for processing operations.
- Cleaned and sanitized work areas to ensure compliance with health regulations.
- Provided assistance in the assembly of specialized machines used in various stages of food production.
- Assisted in the preparation of ingredients for use in food production processes.
- Followed recipes precisely when mixing ingredients together prior to cooking or baking processes.
- Operated and maintained food processing equipment such as grinders, mixers, slicers, choppers, blenders, and vacuum sealers.
- Weighed portions accurately according to established standards before packaging them for distribution.
- Maintained organized, clean and sanitized work areas.
- Kept working environment clean and well-organized to promote efficiency and minimize waste.
- Maintained optimal personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools.
- Operated deep fryers, kettles and pressure cookers to high-quality, safe food.
- Used standard recipes to mix food batches.
- Counted and managed inventory of frozen, baked, canned, dried and pasteurized products.
Education
High School Diploma -
Northumberland High School
Heathsville, VA06-2015
Skills
- Inventory management
- Food safety
- Staff training
- Customer service
- Budget management
- Menu development
- Conflict resolution
- Scheduling management
- Menu pricing
- Recipes and menu planning
- Passion for customer satisfaction
- Organization and prioritization
- Customer loyalty
- Customer service best practices
- Stable work history
- Customer engagement
- Staff scheduling
Timeline
Food Process Worker
Little River Seafood
10.2016 - 03.2017
Restaurant Manager
Cockrells Creek Seafood
03.2012 - 10.2023
High School Diploma -
Northumberland High School
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