Kelly Mullen
Chesapeake
Summary
Experienced with patient scheduling, insurance verification, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Overview
22
22
years of professional experience
Work History
Weighmaster
Elizabeth River Recycling
11.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reduced discrepancies in weight documentation by cross-verifying scale readings with other departments involved in material handling.
- Minimized loss from inaccurate weighments by implementing strict protocols for scale access control and staff training on proper use.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Medical Receptionist
Hampton Roads Community Health Center
10.2012 - 02.2014
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Medical Insurance Biller
Tidewater Eye Centers
02.2008 - 01.2012
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
- Contributed to company growth by accurately analyzing trends in denial rates, payer mix, and other key performance indicators relevant to revenue cycle management.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
Medical Office Assistant
Internal Medicine Of Portsmouth
03.2003 - 02.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Medical Assisting
Centura College
Chesapeake, VA05-2018
High School Diploma -
Western Branch High School
Chesapeake, VA06-1999
Skills
- Front desk operations
- Medical terminology
- Patient scheduling
- Appointment scheduling
- Telephone etiquette
- Medical billing software proficiency
- HIPAA compliance awareness
- ICD-10 knowledge
- Safety awareness
- Accurate weighing
Timeline
Weighmaster
Elizabeth River Recycling
11.2017 - Current
Medical Receptionist
Hampton Roads Community Health Center
10.2012 - 02.2014
Medical Insurance Biller
Tidewater Eye Centers
02.2008 - 01.2012
Medical Office Assistant
Internal Medicine Of Portsmouth
03.2003 - 02.2008
Associate of Science - Medical Assisting
Centura College
High School Diploma -
Western Branch High School
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