Kelly Nguyen
Dale city
Summary
Dynamic and organized professional with extensive experience at PNC Bank, excelling in multi-line telephone management and customer relations. Proven ability to resolve issues swiftly while maintaining high service standards. Adept at time management and fostering teamwork, ensuring seamless operations and enhanced customer satisfaction.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Proficient in food safety, sanitation procedures and cleanliness standards. Reliable and hardworking with strong communication skills to follow direction.
Overview
8
8
years of professional experience
Work History
Front Office Receptionist
PNC Bank
11.2022 - 03.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Food Service Associate
Costco
11.2019 - 09.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
Head Hostess
Red Lobster
06.2017 - 01.2018
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
C.D. Hylton Senior High School
Woodbridge, VA06-2017
Skills
- Multi-line telephone skills
- Correspondence distribution
- Time management
- Organization skills
Languages
Vietnamese
Limited Working
Timeline
Front Office Receptionist
PNC Bank
11.2022 - 03.2025
Food Service Associate
Costco
11.2019 - 09.2022
Head Hostess
Red Lobster
06.2017 - 01.2018
High School Diploma -
C.D. Hylton Senior High School
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