Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Overstreet

Evington

Summary

Dynamic retail professional with proven success at Nannys Prims and Decor, excelling in customer service and inventory management. Recognized for enhancing sales through innovative merchandising and fostering team motivation. Adept at resolving customer relations issues, ensuring satisfaction, and driving operational efficiency in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Store Manager

Nannys Prims and Decor
12.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Sales Manager

Mamas Southern Toddies
05.2020 - 06.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Assistant Department Manager

The Fresh Market
06.2015 - 03.2020
  • Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
  • Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
  • Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
  • Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
  • Demonstrated adaptability by taking on additional responsibilities when necessary, showcasing leadership potential beyond the assistant level position role scope requirements.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours and minimizing labor costs.
  • Contributed to the successful achievement of department goals by consistently meeting or exceeding sales targets.
  • Applied problem-solving skills to resolve operational challenges swiftly, preventing disruptions in workflow or customer experience quality levels.
  • Assisted in increasing sales revenue through effective merchandising and promotional efforts.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
  • Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
  • Enhanced department efficiency by streamlining processes and implementing new organizational strategies.

Assistant Manager

Food Lion
05.2011 - 05.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Education

Amherst County High School
Amherst, VA

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Sales expertise
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management

Timeline

Store Manager

Nannys Prims and Decor
12.2022 - Current

Sales Manager

Mamas Southern Toddies
05.2020 - 06.2022

Assistant Department Manager

The Fresh Market
06.2015 - 03.2020

Assistant Manager

Food Lion
05.2011 - 05.2015

Amherst County High School

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Kelly Overstreet