KELLY ROGERS
Virginia Beach
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fresh Foods manager
Harris Teeter
Virginia Beach
06.2025 - Current
- Supervised daily operations in fresh foods department, ensuring adherence to product quality standards.
- Trained staff on food safety standards and best practices to promote compliance.
- Coordinated inventory management for fresh produce and dairy items, maintaining optimal stock levels.
- Implemented merchandising strategies that enhanced product visibility and customer appeal.
- Conducted regular inspections to uphold cleanliness and organization standards.
- Managed ordering processes, ensuring timely replenishment of inventory.
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction.
- Monitored product rotation schedules to minimize spoilage and maximize availability.
Customer Service Supervisor (CSS)
Wawa
Norfolk
10.2024 - 05.2025
- Trained associates and managers on customer service standards to enhance service quality and compliance.
- Managed daily shifts to ensure operational readiness for FRSA and mystery shop evaluations.
- Facilitated smooth rollouts of new deals and products.
- Updated planograms to ensure accurate pricing and displays.
- Executed cycle inventory counts and maintained cash management to ensure optimal product availability.
General Manager (GM)
Zaxby's
Chesapeake
10.2023 - 10.2024
- Managed restaurant operations, focusing on staff development, customer service excellence, and financial health.
- Evaluated financial reports to pinpoint improvement areas and executed actionable solutions.
- Implemented efficient scheduling practices that optimized labor costs while ensuring optimal staffing levels during peak hours
- Developed comprehensive training programs for new hires as well as ongoing professional development opportunities for existing staff members
- Addressed customer complaints swiftly, maintaining high satisfaction levels through effective resolution.
- Conducted regular inspections of the facility to ensure compliance with health and safety regulations
Customer Service Supervisor (CSS)
Wawa Incorporation
Norfolk
03.2022 - 09.2023
- Updated planograms to ensure accurate pricing and visual displays.
- Ongoing training of associates and managers on customer service needs.
- Managed daily shifts to maintain frsa readiness and prepare for mystery shop evaluations.
- Facilitated smooth implementation of new deals and product rollouts.
- Cycle - Inventory counts, cash management, role deployment and product availability
Licensed Insurance Agent
GEICO
Virginia Beach
02.2017 - 12.2021
- Answered customer inquiries regarding coverages and state requirements while delivering knowledgeable support.
- Assisted clients with policy selection and coverage options.
- Provided expert guidance on insurance products and services.
- Conducted policy renewals and modifications for existing customers.
General Manager
Wendy's | Delight Restaurant Group
Chesapeake
04.2007 - 01.2017
- Managed daily business operations, streamlining budgeting, staffing, scheduling, inventory control, and sales.
- Oversaw daily restaurant operations, ensuring compliance with all operational protocols.
- Managed staff recruitment, training, and scheduling to optimize team performance.
- Cultivated positive work environment, promoting teamwork and supporting employee development initiatives.
- Delivered exceptional customer service, enhancing customer satisfaction and product quality.
- Resolved customer complaints promptly while upholding high service delivery standards.
- Trained employees on policies, procedures, and job responsibilities.
- Created employee schedules and monitored payroll to maintain budget adherence.
Education
High school diploma -
Frederick High School
Frederick, MD06-1986
Skills
- Restaurant operations management
- Training and development
- Inventory control
- Food safety compliance
- Quality assurance
- Team leadership
- Customer relationship management
- Customer satisfaction
- Insurance sales and underwriting
- Customer service
Certification
ServSafe Food Handler, 03/01/22, 03/31/27
Military Service
United States Army, United States, E3, 04/01/87, 04/30/90, Forward Observer, radio communications, artillery support.
Timeline
Fresh Foods manager
Harris Teeter
06.2025 - Current
Customer Service Supervisor (CSS)
Wawa
10.2024 - 05.2025
General Manager (GM)
Zaxby's
10.2023 - 10.2024
Customer Service Supervisor (CSS)
Wawa Incorporation
03.2022 - 09.2023
Licensed Insurance Agent
GEICO
02.2017 - 12.2021
General Manager
Wendy's | Delight Restaurant Group
04.2007 - 01.2017
High school diploma -
Frederick High School