Kelly Scott
Hayes
Summary
X-ray technician supervisor with expertise in team management and operational efficiency. Proven track record of enhancing team performance and ensuring compliance with radiology standards. Focused on maintaining patient safety protocols and improving service quality.
Overview
12
12
years of professional experience
Work History
mobile x-ray tech supervisor
DispatchHealth
Newport News
08.2016 - Current
- Directed daily operations of a team of 8 or more employees, ensuring efficiency and productivity.
- managed all of Tidewater, VA with 2 office locations
- Provided clear instructions to patients to ensure understanding and compliance during imaging procedures.
- Led strategic initiatives to enhance team performance and operational efficiency.
- Maintenance of all tidewater fleet vehicles
- Maintained and operated imaging equipment to ensure optimal performance.
- Trained new employees on company policies and procedures for seamless onboarding.
- Mentored newly hired employees, enhancing understanding of various company programs.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Supervised team activities to maintain high standards of performance.
- Collaborated with healthcare teams to discuss imaging results and patient care.
- Educated patients on X-ray procedures and safety protocols before exams.
- Documented patient histories and prepared images for physician review.
- Assisted in training new technologists on equipment usage and protocols.
- Managed schedules and evaluations of staff.
- Performed radiographic exams on patients of all ages in accordance with established protocols.
- Managed time efficiently while providing quality service at a high volume setting.
- Ensured compliance with safety regulations and infection control standards.
- Collaborated effectively with other healthcare professionals in order to provide exceptional patient care.
- Operated X-ray equipment to produce radiographs of designated body parts for diagnostic purposes.
- Conducted regular maintenance checks on X-ray equipment to ensure proper functioning.
- Utilized radiation safety measures and protection devices to promote safety of staff and patients.
- Provided patient education and instructions prior to radiographic procedures.
- Described and explained procedures to patients and observed patients during procedures to determine comfort levels.
- Maintained a clean work environment by adhering to infection control policies and procedures.
- Positioned imaging equipment and adjusted controls to set exposure time and distance.
- Evaluated and reviewed many developed x-rays to determine satisfactory images for diagnostic purposes of all staff.
- Verified patient information, including name, medical record number, and date of birth, prior to performing any procedure or examination.
- Evaluated images for technical quality and consistency with physician orders.
- Interviewed and hired employees.
- Ensured that all paperwork was completed accurately before releasing the patient from care.
- Participated in continuing education courses related to radiology technology.
- Demonstrated strong communication skills while interacting with patients and families throughout the entire process.
- Reduced patients' anxiety and enhanced cooperation by educating on procedure details, instructions and expectations.
- Delivered comprehensive training to students and new technologists on equipment, imaging processing, patient relations and best practices.
Lead X-Ray Technologist
Peninsula Orthopedic
Hampton
04.2014 - 02.2017
- Positioned patients for scans while providing clear instructions to optimize imaging results.
- Minimized patient anxiety by fostering trusting relationships and explaining procedures thoroughly.
- Educated patients on safety protocols and procedure expectations before examinations.
- Performed radiographic exams across all age groups following established protocols.
- Operated X-ray equipment to generate diagnostic images of specific body areas.
- Assisted physicians in diagnosing conditions through advanced imaging techniques.
- Conducted routine maintenance on imaging equipment to ensure reliable performance.
- Maintained compliance with health regulations and infection control standards throughout the workplace.
Surgery Scheduling Coordinator
Peninsula Orthopedic
Hampton
04.2014 - 02.2017
- Scheduled surgeries, aligning with physician availability and patient needs.
- Assisted in accurate and timely surgical scheduling for patients.
- Coordinated work processes and routed paperwork to physicians and staff.
- Communicated compassionately with patients while ensuring privacy of medical information.
- Responded promptly to inquiries from patients or families regarding surgeries.
- Distributed treatment and procedural information to patients effectively.
- Resolved discrepancies between patient records and pre-surgery documentation efficiently.
- Reviewed physician requests for surgeries, confirming eligibility criteria compliance.
Education
Certificate of Radiologic Technology - Radiology
Riverside College of Health Careers
Newport News, VA08-2013
Associate of Science - Social Sciences
Thomas Nelson Community College
Hampton, VA05-2011
Skills
- Imaging equipment maintenance
- Radiographic procedures
- Patient safety protocols
- Radiology compliance
- Image quality assessment
- Relationship management
- X-ray & EKG imaging
- Problem solving
- Interdepartmental collaboration
- Safety protocols
- Team management
Languages
Sign Language
Limited
Timeline
mobile x-ray tech supervisor
DispatchHealth
08.2016 - Current
Lead X-Ray Technologist
Peninsula Orthopedic
04.2014 - 02.2017
Surgery Scheduling Coordinator
Peninsula Orthopedic
04.2014 - 02.2017
Certificate of Radiologic Technology - Radiology
Riverside College of Health Careers
Associate of Science - Social Sciences
Thomas Nelson Community College