Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kelly Vargas

Alexandria

Summary

Dynamic professional with a strong background in Human Resources, customer service, and cross-cultural experiences, bringing strong communication, organizational, and problem-solving skills. Experienced in HR practices, as well as supporting projects and volunteer initiatives with PMI and entrepreneurial ventures. Recognized for adaptability, active listening, and the ability to collaborate across diverse teams. Motivated to contribute to dynamic environments where both people-oriented strategies and operational efficiency are valued.

Overview

5
5
years of professional experience

Work History

AuPair / Cultural Exchange

AuPair Care
05.2021 - 05.2023
  • Provided full-time care for a child from ages 4 to 6, supporting daily routines, safety, and well-being.
  • Applied knowledge from Psychology background to foster cognitive, emotional, and physical development through age-appropriate activities.
  • Designed and implemented engaging learning activities to strengthen language, motor, and social skills.
  • Assisted with school preparation, homework support, and extracurricular activities.
  • Maintained open communication with parents to align on developmental goals and daily progress.

Bilingual Customer Service Agent

Teleperformance
09.2020 - 03.2021
  • Delivered customer support in English, ensuring accurate and timely responses to inquiries regarding products, services, and accounts.
  • Provided clear guidance and problem resolution while maintaining a high level of customer satisfaction.
  • Developed strong communication and active listening skills, effectively addressing customer needs and concerns.
  • Handled high call volumes in a fast-paced call center environment, demonstrating adaptability and resilience under pressure.
  • Gained valuable experience in conflict resolution, time management, and multitasking while supporting a diverse customer base.

Human Resource Associate

Linea Directa S.A.S
09.2018 - 03.2020
  • Executed full-cycle recruitment processes, including job postings, resume screening, candidate sourcing, and interview scheduling.
  • Partnered with department managers to identify hiring needs and develop tailored recruitment strategies.
  • Conducted behavioral and competency-based interviews (individual and group).
  • Coordinated pre-employment background checks and compliance reviews in collaboration with the Legal Department.
  • Facilitated onboarding by preparing hiring documentation, conducting new hire orientations, and ensuring smooth integration.
  • Monitored employee performance through evaluations, follow-up interviews, and exit interviews to support retention strategies.
  • Organized and implemented employee engagement and wellness initiatives aligned with company culture.
  • Maintained accurate HR records and supported policy compliance across recruitment and employee relations.

Education

MBA - Human Resource Management

Washington University of Science And Technology
Alexandria
09-2025

Bachelor of Science - Psychology

Universidad Católica Luis Amigó
Medellin, Colombia
01-2021

Skills

  • Project planning
  • Relationship building
  • Active Listening & Conflict Resolution
  • Decision-making
  • Time Management & Organizational Skills
  • Interpersonal Communication
  • Resource Optimization

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

AuPair / Cultural Exchange

AuPair Care
05.2021 - 05.2023

Bilingual Customer Service Agent

Teleperformance
09.2020 - 03.2021

Human Resource Associate

Linea Directa S.A.S
09.2018 - 03.2020

MBA - Human Resource Management

Washington University of Science And Technology

Bachelor of Science - Psychology

Universidad Católica Luis Amigó

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Kelly Vargas