Kelly Vaughan
Goode
Summary
Dynamic professional with a proven track record in operational efficiency and customer relations. Expert in activity coordination and conflict resolution, successfully managing diverse tasks and enhancing team productivity. Adept at problem-solving and time management, ensuring high-quality outcomes in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Stay-at-Home Parent/Family Manager
Self-employeed
Goode
01.2012 - Current
- Managed household operations including budgeting, scheduling, and logistics for a family of seven.
- Coordinated and facilitated daily routines, activities, and appointments efficiently.
- Facilitated at-home learning and enrichment activities during remote learning periods.
- Developed and maintained systems for time management, conflict resolution and task prioritization.
- Ensured physical and social well-being of each child.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
Coordinator
Genworth Financial Lynchburg, Virginia
Lynchburg
05.2006 - 01.2012
- Facilitated communication between different departments in order to resolve issues quickly.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Resolved customer complaints in a timely manner while upholding company standards.
- Ensured compliance with company policies and procedures related to project management activities.
- Delegated work to staff, setting priorities and goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
Customer Service Cashier
Kroger
Blacksburg
08.2003 - 05.2005
- Resolved customer complaints promptly and professionally.
- Trained new employees on cash register operations and customer service standards.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Cashier
Kroger
Lynchburg
01.1999 - 08.2001
- Operated cash register, processed customer transactions efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
Education
Bachelor of Science - Human Services
Virginia Polytechnic Institute And State Universit
Blacksburg, VA05-2024
Skills
- Activity coordination
- Time management
- Conflict resolution
- Task prioritization
- Operational efficiency
- Customer relations
- Effective communication
- Problem solving
Timeline
Stay-at-Home Parent/Family Manager
Self-employeed
01.2012 - Current
Coordinator
Genworth Financial Lynchburg, Virginia
05.2006 - 01.2012
Customer Service Cashier
Kroger
08.2003 - 05.2005
Cashier
Kroger
01.1999 - 08.2001
Bachelor of Science - Human Services
Virginia Polytechnic Institute And State Universit
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