Kelly Walklin
Newport News
Summary
Experienced sales representative with further knowledge into the medical field and strong Army training. Reliable and efficient at all tasks that need to be preformed and constantly looking to grow into the next roll.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Representative
Banister Chrysler Dodge Jeep Ram
Hampton, VA
06.2025 - 02.2026
- Assisted customers in vehicle selection by understanding needs and providing tailored recommendations.
- Conducted product demonstrations, highlighting key features to enhance customer engagement.
- Collaborated with team members to maintain showroom organization and inventory accuracy.
- Utilized dealership management software to track sales leads and follow up with potential buyers.
Server
Bonefish Grill
Newport News, VA
10.2023 - 06.2025
- Delivered exceptional guest service by promptly addressing customer inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new team members on menu items and service protocols.
- Managed multiple tables efficiently, ensuring high-quality service during peak hours.
- Upsold daily specials and beverages, contributing to increased sales revenue.
- Handled cash transactions accurately while maintaining a balanced register at shift end.
- Resolved customer complaints effectively, fostering repeat business through excellent service recovery.
Medical Assistant
Tricia Brown Dermatology
The Woodlands, TX
03.2021 - 03.2022
- Administered patient assessments and vital sign checks to ensure accurate health monitoring.
- Coordinated patient appointments and follow-ups, enhancing clinic scheduling efficiency.
- Assisted physicians with examinations, maintaining a sterile environment and proper equipment usage.
- Educated patients on treatment plans and medication management, improving adherence rates.
- Managed electronic health records (EHR) for accurate patient documentation and information retrieval.
- Implemented office procedures that streamlined workflows, reducing patient wait times.
- Trained new staff on clinic policies and procedures to ensure compliance and operational consistency.
Medical Assistant
Integrated Aesthetics
Spring, TX
10.2018 - 04.2020
- Assisted in patient intake, ensuring accurate data collection and efficient appointment scheduling.
- Supported dermatological procedures by preparing instruments and maintaining sterile environments.
- Managed electronic health records, ensuring compliance with privacy regulations and accuracy of patient information.
- Coordinated communication between patients and medical staff, addressing inquiries and concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Nuclear Biological Chemical Specialist
Army
Colorado Springs, CO
08.2010 - 04.2015
- Developed and implemented training programs on nuclear, biological, and chemical defense protocols.
- Conducted risk assessments and safety evaluations for hazardous materials handling.
- Managed inventory of protective equipment and ensured compliance with safety regulations.
- Coordinated emergency response exercises to enhance unit readiness and effectiveness.
Education
Associate of Science - Nursing
Houston Community College
Houston, TX06-2018
Registered Medical Assistant - Nursing
Pima Medical Institute
Colorado Springs, CO03-2016
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Sales expertise
- Product and service knowledge
- Sales closing
- Negotiation tactics
- Upselling and cross selling
- Objection handling
- Performance tracking
- Lead generation
Certification
Registered Medical Assistant
Timeline
Sales Representative
Banister Chrysler Dodge Jeep Ram
06.2025 - 02.2026
Server
Bonefish Grill
10.2023 - 06.2025
Medical Assistant
Tricia Brown Dermatology
03.2021 - 03.2022
Medical Assistant
Integrated Aesthetics
10.2018 - 04.2020
Nuclear Biological Chemical Specialist
Army
08.2010 - 04.2015
Associate of Science - Nursing
Houston Community College
Registered Medical Assistant - Nursing
Pima Medical Institute