KELLY ORSI
Stafford
Summary
Compassionate Teacher Aide with experience supporting Deaf and hard of hearing students across age groups. Expertise in classroom support, instructional assistance, and ASL teaching. Focused on enhancing student communication, academic success, and social development through visual learning and inclusive practices.
Overview
16
16
years of professional experience
Work History
Delivery Driver
DoorDash
01.2023 - Current
- Picked up and delivered orders from restaurants to customers' locations, ensuring timely and accurate fulfillment
- Maintained effective communication with customers, restaurants, and Dash Support agents to resolve issues and enhance service quality
- Executed Dash Shopping tasks by purchasing and delivering customer items, ensuring satisfaction through attention to detail
- Demonstrate excellent time management and communication skills
Account Manager
Purple Communications
Frederick
08.2023 - 03.2024
- Provided tailored customer service and support to enhance client satisfaction
- Coordinated appointments and follow-ups to ensure timely customer engagement
- Contributed to sales and marketing initiatives to promote product awareness
- Attended promotional booths to demonstrate products and software
- Utilized Microsoft Office and Salesforce CRM tools
- Traveled to customers' residences for troubleshooting and technical support
Sales Representative / Field Trainer / District Manager / Account Specialist
Sorenson Communications
Washington
12.2009 - 02.2023
- Held four progressive roles within the company: Field Trainer (6 years), Sales Representative (2 years), District Manager (2 years), Account Specialist (2 years)
- Managed and empowered a team of 4 employees during tenure as District Manager
- Promoted new products and features through direct customer engagement and organized events to increase awareness
- Coordinated and led event booths at Gallaudet University, engaging with students, staff, and administrators to foster community relationships
- Traveled to customer homes for equipment installations, service calls, and training
- Provided exceptional customer service and technical support via videophone (VP) to enhance user satisfaction
- Provided technical support and training for VP equipment
- Used Microsoft Office and CRM software for data tracking and communication
Education
Bachelor of Arts - Psychology
Gallaudet University
Washington, DC05-2000
Skills
- Customer Service
- Time Management
- Organizational skills
- Team Leadership
- Event Coordination
- Microsoft Office Suite
- CRM Software Experience
- American Sign Language (ASL)
- Collaborative communication
- Training & Coaching
- Instructional Assistance
- Student support
- Student Mentoring
- Behavior Management Support
- Positive Classroom Environment
Affiliations
- Teacher Aide - 2003-2005 (KDES/MSSD) and 2001-2003 (Metro Deaf School)
Assisted classroom teachers with preparing, organizing, and delivering instructional materials and activities
Supported Deaf and hard of hearing students using ASL communication
Worked one-on-one and in small groups to reinforce academic lessons and improve student understanding
Adapted classroom materials and activities to support students’ communication and learning needs
Helped maintain a positive, safe, and structured classroom environment
Assisted with classroom transitions, lunch, recess, dismissal, and field trips
Encouraged respectful communication and positive student behavior
Supported behavior management plans under teacher guidance
Maintained student records, attendance, and assignment documentation as needed
Collaborated with teachers, specialists, counselors, and staff to support student success
Participated in staff meetings, training, and professional development related to Deaf education
Observed and communicated student progress and behavioral concerns to classroom teachers - Staff Residential Advisor - 2005-2007 (Gallaudet University)
Supervised and supported students living in residential dorm settings
Maintained a safe, inclusive, and positive environment promoting student growth and well-being
Conducted room checks, headcounts, and nightly rounds
Responded appropriately to emergencies, incidents, and student concerns
Mentored students and provided emotional and academic support
Assisted with educational, recreational, and cultural activities in the dorm setting
Collaborated with dorm supervisors, counselors, and school staff to support students
Prepared reports regarding student behavior, incidents, and safety concerns
Served as a positive role model while maintaining professionalism - Substitute Teachers for KDES and MSSD - 2007 to 2009
Timeline
Account Manager
Purple Communications
08.2023 - 03.2024
Delivery Driver
DoorDash
01.2023 - Current
Sales Representative / Field Trainer / District Manager / Account Specialist
Sorenson Communications
12.2009 - 02.2023
Bachelor of Arts - Psychology
Gallaudet University