Kelsea Christensen
Virginia beach
Summary
Successful marketing leader with proven accomplishments in driving growth and increasing profits. Articulate and driven with high energy and engaging personality. Hardworking, versatile team builder motivational in maximizing personnel performance and surpassing business objectives. With a proven track record at Hilton Grand Vacations, I excel in strategic planning and adaptability, enhancing customer satisfaction through effective problem-solving and attention to detail. Expert in resort industry knowledge, I blend customer service excellence with persuasive promotional skills to drive success.
Overview
17
17
years of professional experience
Work History
ASSISTANT MARKETING MANAGER
Hilton Grand Vacations
10.2024 - Current
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordinated with sales partners before and during customer interactions, driving sales and partnerships to increase revenue.
- Met and exceeded sales and growth goals by maintaining relationships with both guests and sales partners.
- Developed innovative and targeted collateral to support overall branding objectives.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
IN-HOUSE MARKETING CONCIERGE
Hilton Grand Vacations
04.2022 - 10.2024
- Demonstrates excellent customer service skills in resolving guest complaints and inquiries.
- Coaches new staff members on proper methods for handling guest inquiries or concerns.
- Gained knowledge of the resort industry, local attractions, and amenities to better inform guests about their decisions.
- While also continuing ongoing training to remain at peak performance.
- Developed a thorough understanding of all products offered by the company in order to provide accurate information during offerings.
- Maintains detailed records of guest interactions for future reference.
- Developed strong persuasive promotional techniques to meet and exceed quotas.
HEAD BARTENDER
Buffalo Wild Wings
01.2017 - 04.2022
- Maintained exceptional knowledge of beer, wine, spirits, cocktail recipes, ingredients and preparation techniques.
- Provided excellent customer service while anticipating guest needs and responding promptly to inquiries.
- Demonstrated expertise in managing bar operations, including inventory control and cost management.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
ASSISTANT GENERAL MANAGER
Qdoba Mexican Grill
03.2012 - 12.2016
- Managed day-to-day operations, ensuring high levels of customer service and satisfaction.
- Skilled in leading a team of diverse employees and providing guidance for professional development.
- Demonstrated success in training new staff members on operational procedures as well as safety protocols.
- Highly organized with strong problem solving skills and an aptitude for multi-tasking under pressure.
HOSPITALITY TRAINER
Texas Roadhouse
03.2009 - 02.2012
- Trained new hosting employees on proper protocols and procedures for providing an outstanding guest experience.
- Utilized effective communication strategies to engage trainees during sessions and maintain a high level of energy throughout the training process.
- Demonstrated flexibility by helping out in other departments as needed.
- Engaged with guests to maximize satisfaction with food and service.
Education
Business Administration
Tidewater Community College
Chesapeake, VAundefined
Indian River High School
Chesapeake, VA06-2011
Skills
- Strategic Planning
- Teamwork and Collaboration
- Adaptability
- Attention to Detail
- Time Management
- Customer Service
- Effective problem solving
- Campaign management
- Staff management
- Creative asset development
- Corporate communications
Timeline
ASSISTANT MARKETING MANAGER
Hilton Grand Vacations
10.2024 - Current
IN-HOUSE MARKETING CONCIERGE
Hilton Grand Vacations
04.2022 - 10.2024
HEAD BARTENDER
Buffalo Wild Wings
01.2017 - 04.2022
ASSISTANT GENERAL MANAGER
Qdoba Mexican Grill
03.2012 - 12.2016
HOSPITALITY TRAINER
Texas Roadhouse
03.2009 - 02.2012
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Indian River High School
Business Administration
Tidewater Community College