Kelsey Brooks
North Tazewell
Summary
Hardworking individual with a continued focus on safety and customer service. Offering several years of experience working as a transporter. Looking to join a new company in the role of professional.
Overview
15
15
years of professional experience
2012
2012
years of post-secondary education
Work History
Transporter
Modivcare
Denver
08.2025 - Current
- Transported clients to medical appointments using company-provided vehicles.
- Ensured vehicle cleanliness and performed routine safety checks before trips.
- Assisted clients with boarding and disembarking for safe transport.
- Followed established protocols to ensure timely arrivals at destinations.
- Delivered vehicles safely and efficiently to their destination on time.
- Monitored road conditions and adjusted speed accordingly.
Customer Service Representative
Everise
Plantation
03.2023 - 08.2025
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and managed customer account information accurately.
- Communicated effectively with team members to enhance service delivery.
- Collaborated with management to improve customer experience strategies.
- Handled escalated complaints and provided appropriate solutions promptly.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Direct Care Aide
Dogwood Crossing
Tazewell
02.2021 - 01.2023
- Assisted residents with daily living activities and personal care.
- Maintained a clean and safe environment in resident living areas.
- Documented resident behaviors and health changes in care records.
- Provided companionship and emotional support to enhance resident well-being.
- Collaborated with healthcare professionals to support resident needs.
- Followed individualized care plans to ensure consistent resident support.
- Instructed patients on proper use of assistive devices such as wheelchairs, walkers or canes.
- Created a safe environment by identifying hazards in the home setting and implementing corrective action steps accordingly.
Cashier
Pop Shop
Tazewell
04.2018 - 11.2020
- Processed customer transactions efficiently and accurately.
- Managed cash register and balanced drawers at shift end.
- Assisted customers with product inquiries and selection.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team to enhance customer service experience.
- Handled customer returns and exchanges professionally.
- Resolved conflicts and addressed customer concerns promptly.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
Manager
McDonald's
Tazewell
04.2011 - 12.2017
- Supervised daily operations to ensure smooth service and customer satisfaction.
- Trained and developed team members on food safety and service protocols.
- Managed inventory levels to maintain product availability and minimize waste.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Implemented promotional campaigns to enhance customer engagement and sales.
- Conducted performance evaluations to support employee growth and accountability.
- Resolved customer complaints efficiently to uphold brand reputation and trust.
- Enforced health and safety standards throughout the restaurant environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
Education
Tazewell High School
Tazewell, VASkills
- Time management
- Problem solving
- Effective communication
- Attention to detail
- Adaptability to changing conditions
- Customer service
- Scheduling coordination
- Transportation
Timeline
Transporter
Modivcare
08.2025 - Current
Customer Service Representative
Everise
03.2023 - 08.2025
Direct Care Aide
Dogwood Crossing
02.2021 - 01.2023
Cashier
Pop Shop
04.2018 - 11.2020
Manager
McDonald's
04.2011 - 12.2017
Tazewell High School