Kelsey Edwards
Cana
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Office Assistant
Northern Regional Hospital
Mount Airy
06.2024 - Current
- Managed front desk operations including patient check-in/check-out, appointment scheduling, and maintaining efficient patient flow.
- Maintained accurate patient records and billing documentation within EMR/practice management systems.
- Verified insurance coverage, scanned insurance cards, and ensured up-to-date patient demographics at each visit.
- Assisted with medical billing processes including payment collection, accounts receivable, claim research, and resolving billing discrepancies.
- Prepared daily deposits, balanced payments, and maintained petty cash logs with accuracy.
- Provided courteous customer service by answering phones, relaying messages, and assisting patients with account inquiries.
- Coordinated communication between patients, providers, and billing office, including scanning and forwarding documents for physician signatures.
- Processed referrals, prior authorizations, FMLA, and disability paperwork in a timely manner.
- Collected and organized patient data to support accurate billing and reporting.
- Ensured all required documentation and consent forms were completed and signed.
- Managed incoming and outgoing mail and general office correspondence.
- Supported clinical staff as needed and maintained adequate office supply inventory.
- Utilized systems such as EMR and scheduling software.
- Promoted a welcoming environment while supporting patient care coordination and effective communication across diverse patient populations.
Medical Receptionist
Grace Medical Center
Hillsville
10.2022 - 06.2024
- Greeted patients and managed front desk operations at a busy medical facility.
- Scheduled patient appointments using electronic health record systems efficiently.
- Verified insurance information and collected patient co-pays accurately.
- Assisted medical staff by preparing patient charts and managing files.
- Addressed patient inquiries and provided information about services offered.
- Coordinated communication between patients, doctors, and administrative staff effectively.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Assistant Store Manager
Shoe Department
Mount Airy
07.2022 - 10.2022
- Assisted with daily store operations and ensured smooth workflow.
- Trained new staff on customer service and sales techniques.
- Managed inventory levels and organized merchandise displays effectively.
- Handled customer inquiries and resolved issues promptly.
- Monitored cash handling procedures for accuracy and compliance.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Maintained a safe working environment by enforcing safety regulations.
Education
Penn Foster High School
Scranton, PASkills
- Office administration
- Filing and data archiving
- Administrative support
- Medical records management
- Spreadsheet creation
- Scheduling
- Verbal communication
- Clerical support
- Mail distribution
- 55 wpm typing speed
- Strong problem solver
- Supply management
- Proficient in Microsoft Windows operating systems and Microsoft Outlook l
Certification
- Basic Life Support (BLS) Certified, American Heart Association
Valid through: July 2026
Timeline
Office Assistant
Northern Regional Hospital
06.2024 - Current
Medical Receptionist
Grace Medical Center
10.2022 - 06.2024
Assistant Store Manager
Shoe Department
07.2022 - 10.2022
Penn Foster High School