Kelsey Hader
Chesapeake
Summary
Dynamic professional with extensive experience in office administration, notably as Front Office Supervisor at Virginia Beach Obstetrics and Gynecology. Expert in organization and time management, successfully enhancing patient satisfaction and streamlining operations. Proven ability to resolve complex issues while maintaining effective communication with staff and patients, ensuring a smooth workflow.
Overview
5
5
years of professional experience
Work History
Receptionist
The Group for Women
11.2024 - Current
- Greeted patients professionally and provided friendly, knowledgeable assistance.
- Resolved patient problems and complaints.
- Worked with incoming referrals.
- Assisted where needed with answering phones, billing, and scheduling.
Insurance Coordinator
Tidal Smiles Pediatric Dentistry
01.2024 - 11.2024
- Verified insurance across multiple insurance platforms and communicated coverage to staff and patients.
- Estimated amount patient would owe for care.
Front Office Supervisor
Virginia Beach Obstetrics and Gynecology
06.2020 - 01.2024
- Coached employees through day-to-day work and complex problems.
- Assisted patients with concerns, problems, and questions.
- Ensured the office ran smoothly and helped each team in the office (nurses, doctors, patients, etc.) function effectively.
- Worked closely with the billing department to provide patients with detailed account information.
Education
Medical Office Administration
Pensacola Christian College
Pensacola, FL05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Office administration
- Billing
Timeline
Receptionist
The Group for Women
11.2024 - Current
Insurance Coordinator
Tidal Smiles Pediatric Dentistry
01.2024 - 11.2024
Front Office Supervisor
Virginia Beach Obstetrics and Gynecology
06.2020 - 01.2024
Medical Office Administration
Pensacola Christian College
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