Summary
Overview
Work History
Education
Skills
Timeline
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Kelsey O’Neil

Kelsey O’Neil

Culpeper

Summary

Detail-oriented professional with excellent time management and communication skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Engaging and personable, with a strong track record of providing dedicated service to clients. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Account Coordinator

Hinge Marketing, LLC
10.2021 - 08.2023
  • Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
  • Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence, Monday.com or phone calls.
  • Organized regular status meetings with clients and internal teams to review project progress, address concerns, and align on future objectives.
  • Asked appropriate open-ended questions to discover clients' needs and requirements.
  • Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
  • Updated internal databases with account information to maintain concise, clear records.
  • Improved operations by assisting in updating outdated SOP documents.
  • Assisted with development and improvement of multiple client social media accounts, including writing social media copy, designing Canva graphics, posting on variety of social platforms on client’s behalf, and analyzing and reporting on social media metrics in internal and external meetings.
  • Escalated issues to appropriate channels as necessary.

Office Manager

Zampiello Paint Contractors, Inc.
12.2017 - 01.2021
  • Provided exceptional customer service when addressing client inquiries via phone calls or email correspondence.
  • Entered detailed and accurate client call logs in database and scheduled all estimate appointments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Assisted in developing and implementing successful campaigns and marketing strategies to increase client engagement and revenue.
  • Monitored customer engagement and KPIs regularly, providing my team with timely insights to make data-driven decisions and improvements.
  • Assisted IT in implementing software improvements to maximize workflow and efficiency and trained employees in new processes.

Assistant Manager

Sherwin-Williams
04.2012 - 12.2017
  • Generated repeat business through exceptional customer service.
  • Offered hands-on assistance to customers, assessing needs and providing personalized guidance to achieve their project goals.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Engaged with customers to gather feedback, using insights to improve service offerings.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

High School Diploma -

Morristown High School
Morristown, NJ
08-2007

Skills

  • Customer service
  • Organizational skills
  • Relationship building
  • Active listening
  • Phone and email etiquette
  • Attention to detail
  • Teamwork and collaboration
  • Problem-solving abilities
  • Project management
  • Scheduling and calendar management
  • Self motivation

Timeline

Account Coordinator

Hinge Marketing, LLC
10.2021 - 08.2023

Office Manager

Zampiello Paint Contractors, Inc.
12.2017 - 01.2021

Assistant Manager

Sherwin-Williams
04.2012 - 12.2017

High School Diploma -

Morristown High School

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Kelsey O’Neil