Kelsey Stoots

As an Assistant Manager at Pilot Travel Center.

• Supervised team members to enhance daily store operations, ensuring excellent customer service and effective cash handling and inventory management.
• Trained employees on store procedures and customer service standards to improve team efficiency and customer satisfaction.
• Collaborated with management to meet operational goals and maintain compliance with company standards.

Coordinated patient scheduling and streamlined communication between patients and healthcare providers.

• Verified insurance information, maintained accurate medical records, and provided exceptional customer service throughout the patient's care journey.
• Ensured efficient clinic operations, supporting positive and seamless experiences for patients.
• Coordinated patient care at H2 Health, enhancing patient interactions and support.

As a Guest Service Manager at Flying J Truck Stop-

• Ensured exceptional customer service.
• I focused on delivering a positive guest experience while ensuring operational standards and company policies are consistently met.
• Oversaw daily front-end operations, ensuring seamless service delivery.
• Supervised and supported team members.
• Resolved guest concerns while managing cash handling, bank deposits, and store procedures to maintain operational integrity.
• Maintained cleanliness and safety standards in guest service area, fostering a welcoming environment.

As a Front End Manager at Food City-

• Led front-end staff in daily operations, including cashiers and customer service.
• Supervised daily front-end operations, ensuring smooth checkout processes.
• Ensured excellent customer service, managed cash handling and register accuracy.
• Resolved customer concerns, coordinated employee scheduling, and maintained efficient checkout operations to enhance customer satisfaction.
• Focused on creating positive shopping experiences while ensuring compliance with company policies and operational standards.