Kelsey Storms
Chesapeake
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Virginia Beach EMS
08.2023 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient histories to assess and prioritize levels of care.
Receptionist
Coastal Counseling Center
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Orthodontist Assistant
Eastern Virginia Orthodontics
01.2021 - 05.2021
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Sterilized instruments, cleaned surfaces and laid instruments on trays in preparation for orthodontic appointments.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Receptionist
Velocity Urgent Care
09.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Administrative Assistant
Checkered Flag Motor Company
01.2020 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
The Children's Place
09.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Price Chopper
12.2016 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
Crew Member
McDonald's
04.2015 - 12.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Port Jervis Senior High School
Port Jervis, NY06.2018
Skills
- Patient Triage
- Supply Restocking
- Safe Driving
- Medical Recordkeeping
- Emergency Vehicle Operation
- Patient Transport
- Vital Signs Monitoring
- Accident Response
- CPR and First Aid
- Pre-Hospital Care
- Patient Stabilization
- Direct Patient Care
- Critical Decision-Making Skills
- Ambulance Driving
- Patient Assessments
- Vehicle Maintenance
Certification
- EMT - Certified Emergency Medical Technician
- CPR
Timeline
Emergency Medical Technician
Virginia Beach EMS
08.2023 - Current
Receptionist
Coastal Counseling Center
07.2023 - Current
Orthodontist Assistant
Eastern Virginia Orthodontics
01.2021 - 05.2021
Receptionist
Velocity Urgent Care
09.2020 - 01.2021
Administrative Assistant
Checkered Flag Motor Company
01.2020 - 10.2020
Sales Associate
The Children's Place
09.2019 - 02.2020
Sales Associate
Price Chopper
12.2016 - 07.2019
Crew Member
McDonald's
04.2015 - 12.2017
High School Diploma -
Port Jervis Senior High School
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