Kelsey Storms
Chesapeake
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Virginia Beach EMS
Virginia Beach, VA
08.2023 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated patient histories to assess and prioritize levels of care.
Receptionist
Coastal Counseling Center
Chesapeake, VA
07.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
Orthodontist Assistant
Eastern Virginia Orthodontics
Norfolk, VA
01.2021 - 05.2021
- Informed patients of oral health tips, orthodontic appliance care and home instructions.
- Sterilized instruments, cleaned surfaces and laid instruments on trays in preparation for orthodontic appointments.
- Taught patients strategies for boosting oral hygiene, controlling plaque, and protecting tooth enamel from long-term damage.
- Prepped examination rooms, sterilized equipment and instruments and maintained appropriate tray setup.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Receptionist
Velocity Urgent Care
Virginia Beach, VA
09.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
Administrative Assistant
Checkered Flag Motor Company
Virginia Beach, VA
01.2020 - 10.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales Associate
The Children's Place
Norfolk, VA
09.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Sales Associate
Price Chopper
Matamoras, PA
12.2016 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
Crew Member
McDonald's
Montague, NJ
04.2015 - 12.2017
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
Education
High School Diploma -
Port Jervis Senior High School
Port Jervis, NY06.2018
Skills
- Patient Triage
- Supply Restocking
- Safe Driving
- Medical Recordkeeping
- Emergency Vehicle Operation
- Patient Transport
- Vital Signs Monitoring
- Accident Response
- CPR and First Aid
- Pre-Hospital Care
- Patient Stabilization
- Direct Patient Care
- Critical Decision-Making Skills
- Ambulance Driving
- Patient Assessments
- Vehicle Maintenance
Certification
- EMT - Certified Emergency Medical Technician
- CPR
Timeline
Emergency Medical Technician
Virginia Beach EMS
08.2023 - Current
Receptionist
Coastal Counseling Center
07.2023 - Current
Orthodontist Assistant
Eastern Virginia Orthodontics
01.2021 - 05.2021
Receptionist
Velocity Urgent Care
09.2020 - 01.2021
Administrative Assistant
Checkered Flag Motor Company
01.2020 - 10.2020
Sales Associate
The Children's Place
09.2019 - 02.2020
Sales Associate
Price Chopper
12.2016 - 07.2019
Crew Member
McDonald's
04.2015 - 12.2017
High School Diploma -
Port Jervis Senior High School