Kelsey Turnquist
Chesapeake
Summary
Experienced with office management administration, dedicated to implementing inclusiveness and satisfaction within an environment. Utilize organizational and leadership skills to maintain efficiency and support team productivity. As an individual, I am passionate about helping those in need. I am goal-oriented, motivated, and meticulously proactive in everything I do. I have strong interpersonal and soft communication skills that help me foster a foundation of rapport in my relationships, building trust with clients and fellow employees. I pride myself on maintaining positive energy, and resilience in my work.
Overview
13
13
years of professional experience
Work History
Office Manager
Navy-Marine Corps Relief Society
10.2023 - 04.2025
- Managed daily operations to ensure efficient workflow and optimal resource allocation.
- Collaborated with management team, to identify new sourcing trends, recruiting techniques, training strategies, and efficient ways to mee client needs.
- Ensured volunteer compliance with regulatory guidelines, and organizational policies.
- Maintained a client-centered mentality surrounding budgeting/ budget counseling, casework assistance, and loan management needs.
- Handled sensitive information with discretion maintaining confidentiality of company documents and personnel records.
- Monitored the well-being and satisfaction of 50 volunteers.
- Built strong foundational relationships with employees/volunteers.
- Regularly attended and participated in providing informational briefs.
- Maintained financial records, reports, and reimbursements ensuring compliance with organizational policies and procedures.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls and messages through a VOIP texting system, or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, and facilitate onboarding new employees to promote a seamless integration into the team dynamic.
Interim Director
Navy-Marine Corps Relief Society
02.2024 - 06.2024
- Ensured continued compliance with policies and procedures within the office.
- Provided guidance and mentorship to volunteers.
- Proactively identify and recruit potential candidates, to include screening candidate applications and onboarding.
- Scheduled team meetings to discuss office objectives and procedures, and address concerns or challenges, and address the issues promptly.
- Raised $60,000, a 50% increase from the previous year, in support of our office, during the 2024 Active duty fund drive.
- Increased base-wide engagement by 30%, from the previous year, during the Active Duty Fund Drive.
- Collaborated with base hierarchy and upper management team to establish goals and recruit service members for the 2024 Active Duty Fund Drive.
- Monitor and evaluate accurate recording of all analytical data during the Active Duty Fund Drive.
- Handled problematic customers and clients to assist lower-level employees and maintain strong customer service practices.
- Worked at a computer on a desk for prolonged periods of time.
Career Gap
N/A
07.2020 - 10.2023
- During this time I was fulfilling, as a dependent, military transfers orders to Spain.
- Attended full-time school in pursuit of my Bachelors in Human Resource Management.
Licensed Practical Nurse
Octapharma Plasma, Inc.
11.2017 - 07.2020
- Adapted to working in a fast-paced and rapidly changing environment.
- Provided onboarding, and training assistance to new nurses and medical screeners. Monitor and evaluate continuous practices and performance output.
- Performed client assessments, provided regular patient counseling, monitored donor well-being, and attended to emergent donor reactions.
- Verified that patients' needs and comfortability were being met during the donation process using effective communication skills.
- Ensured donors were compliant with the rules and regulations set forth by the clinic.
- Managed patient records, and made certain that the charts were verifiable and up-to-date within our system, and aligned with HIPPA laws.
- Traveled willingly to other clinic locations to provide education and training assistance when needed.
- Attended monthly meetings with other trainers to collaborate on potential improvements and address concerns within the working environment.
- Maintained a team-based mentality while performing duties independently.
- Used strong customer service skills while making regular follow-up phones calls to new clients addressing their experience.
Licensed Practical Nurse
Americare Home Care
10.2016 - 08.2017
- Used effective communication while provided education on disease treatment and medication use.
- Worked independently in patients homes monitoring patient vital signs, performing wound care, respiratory treatments, and patient counseling.
- Responsible for creating my own schedule around patient needs and appointments, using pristine time management to ensure a timely arrival to the patients homes.
- Used strong written and verbal skills when documenting client status and reporting critical changes to providers, caregivers, and management team.
- Collaborated with colleagues and medical assistants when relaying care instructions, concerns, or progress updates.
- Attended weekly meetings on patient care practices, and continued education to improve patient satisfaction and care needs. Worked as a team to implement these practices.
Waitress
Beef 'O' Brady's
08.2012 - 06.2014
- Used time management skills, to deliver efficient and effective service to multiple customers in a fast-paced environment.
- Provided mentoring and guidance when training new waitresses on workplace practices and computer system operations.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Practiced strong customer service skills and communication techniques to maintain a positive and upbeat attitude, to improve customer satisfaction.
Education
Bachelors of Human Resources Management -
University of Maryland Global Campus
03.2023
Associate's degree - General Studies
University of Maryland Global Campus
07.2022
LVN - Nursing Science
Career Point College
06.2016
Skills
- Customer Service
- Onboarding
- Mentoring
- Effective communication
Websites
Timeline
Interim Director
Navy-Marine Corps Relief Society
02.2024 - 06.2024
Office Manager
Navy-Marine Corps Relief Society
10.2023 - 04.2025
Career Gap
N/A
07.2020 - 10.2023
Licensed Practical Nurse
Octapharma Plasma, Inc.
11.2017 - 07.2020
Licensed Practical Nurse
Americare Home Care
10.2016 - 08.2017
Waitress
Beef 'O' Brady's
08.2012 - 06.2014
Bachelors of Human Resources Management -
University of Maryland Global Campus
Associate's degree - General Studies
University of Maryland Global Campus
LVN - Nursing Science
Career Point College
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