Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelsey Wilburn Robert

Wytheville

Summary

Proactive and goal-oriented human resources professional with strong time management, problem-solving, and interpersonal skills. Recognized for reliability, adaptability, and the ability to quickly learn and implement HR policies, procedures, and systems. Committed to supporting employee engagement, organizational compliance, and team development to drive workforce effectiveness and contribute to long-term business success.

Overview

11
11
years of professional experience

Work History

Supply Chain Resource

PepsiCo, New River Valley Pepsi
12.2024 - Current
  • Provided comprehensive administrative support to the Human Resources department, ensuring efficient daily operations and accurate documentation.
  • Assisted with onboarding processes, including scheduling interviews, preparing new hire paperwork, and coordinating orientation sessions.
  • Maintained confidential employee records and ensured compliance with company policies and HR regulations.
  • Responded to employee inquiries regarding benefits, payroll, and company policies, directing complex issues to appropriate HR staff.
  • Managed calendars, scheduled meetings, and coordinated travel arrangements for HR leadership.
  • Supported recruitment efforts by posting job openings, tracking applicants, and communicating with candidates.
  • Assisted in planning and organizing employee engagement events, training sessions, and performance review schedules.
  • Processed employment verifications, HR reports, and internal communications with a high degree of accuracy and discretion.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Owner/Operator

M&K Enterprises LLC
09.2017 - Current
  • Directed daily operations across multiple service areas—including retail sales, weight loss programs, and skincare services—with a focus on customer satisfaction, team performance, and business growth.
  • Oversaw all human resources functions, including full-cycle recruitment, onboarding, scheduling, training, and performance management for sales and support staff.
  • Developed HR policies and procedures to ensure consistency in employee relations, workplace expectations, and customer service standards.
  • Facilitated staff development by implementing ongoing training initiatives and career development programs to support retention and engagement.
  • Maintained accurate and HIPAA-compliant patient records for weight loss clients, ensuring privacy, regulatory compliance, and proper documentation protocols.
  • Managed inventory and purchasing for retail merchandise, skincare products, and nutritional supplements to support operational efficiency and reduce overhead.
  • Led all marketing and community engagement initiatives, including promotional events, outreach campaigns, and digital marketing, to increase brand awareness and attract new clientele.
  • Monitored financial performance, prepared reports, implemented cost-control measures, and developed data-driven strategies to improve profitability and operational outcomes.
  • Spearheaded a major business expansion by relocating to a larger facility, adding a salt spa, expanding retail space, and creating private consultation and esthetician rooms—resulting in increased traffic, service offerings, and revenue.
  • Served as the primary point of contact for vendor relations, staff concerns, and client escalations, leveraging strong communication and conflict resolution skills.

Supply Chain Planning Resource

PepsiCo, Blue Ridge Gatorade
03.2023 - 12.2024
  • Lead the ongoing development of the Get Ready, Get Set, Go career advancement program to support frontline employee growth and readiness.
  • Coordinate the execution and rollout of finalized program materials, ensuring timely deployment and alignment with organizational goals.
  • Oversee the daily scheduling and distribution of MU SKUs, ensuring efficient product flow to distribution centers while accounting for lead times, transit volumes, and storage capacity.
  • Allocate distributor orders to appropriate plants or warehouses based on inventory levels, production schedules, and cost-efficient deployment strategies.
  • Collaborate with logistics and sales teams to streamline operations and resolve day-to-day supply chain issues.
  • Track and report on functional KPIs, ensuring performance targets are met and shared with relevant stakeholders.
  • Work closely with the logistics team to ensure deployment plans are executed on time to maintain consistent product availability across the network

Administrative Assistant

PepsiCo, Blue Ridge Gatorade
06.2019 - 03.2023
  • Provide direct administrative support to the Plant Director and HR leadership, assisting with calendar management, reporting, spreadsheet analysis, and strategic planning related to workforce and operations.
  • Actively support HR functions by managing onboarding logistics, preparing new hire documentation, facilitating orientation sessions, and ensuring seamless integration for new employees.
  • Assist in the development and implementation of HR processes, including employee data tracking, compliance documentation, and internal communications.
  • Cross-trained to support workforce planning and production scheduling during staffing shortages, with a focus on resource allocation and labor optimization.
  • Maintain and manage vendor relationships for employee-related services and materials, including uniforms, safety apparel, and service awards, contributing to overall employee satisfaction and engagement.
  • Designed and implemented a streamlined uniform distribution system to improve accessibility and efficiency for frontline teams and management.
  • Developed and currently support the Get Ready, Get Set, Go Career Program, designed to enhance frontline career progression and internal mobility through training and development pathways.
  • Prepare, edit, and format high-level presentations and reports for executive leadership, contributing to internal decision-making and organizational planning.
  • Utilize SAP for managing material BOMs and product data; proficient in Concur for preparing, submitting, and reconciling expense reports for multiple members of the leadership team.
  • Lead planning and execution of employee engagement and culture-building events, including Employee Appreciation Week, monthly recognition efforts, and Family Fun Day, a large-scale on-site event attended by over 750 employees and guests.
  • Collaborate closely with the Communications & Inclusion (C&I) team to ensure alignment of employee experience initiatives, logistics, and VIP events with organizational values and DEI goals.

Store Bar Manager and Marketing Director

Quaker Steak and Lube
03.2014 - 08.2017
  • Served as a core member of the start-up leadership team, contributing to the successful launch and operational management of a high-traffic restaurant franchise.
  • Oversaw full HR lifecycle functions for a team of 65+ employees, including recruitment, onboarding, scheduling, performance counseling, training, and terminations.
  • Developed and implemented staff training programs focused on customer service, compliance, and workplace safety.
  • Managed payroll processes, daily financial reporting, vendor procurement, and inventory control, ensuring operational efficiency and fiscal accountability.
  • Led employee relations initiatives and maintained a positive workplace culture through clear communication, consistent policy enforcement, and engagement strategies.
  • Scheduled and coordinated community outreach events and in-store activities, working closely with town officials and local law enforcement to ensure safety and compliance.
  • Promoted to Marketing Manager in 2016, taking responsibility for strategic planning and execution of all events, promotions, and advertising campaigns across two locations (Bristol and Knoxville).
  • Partnered with leadership to align HR practices with business goals, enhance team performance, and support franchise growth initiatives

Education

Master of Arts - Organizational Management

The University of Arizona, Global Campus
01.2024

Bachelor of Arts - Organizational Management

The University of Arizona, Global Campus
01.2021

A.A.S. - General Studies

Wytheville Community College
Wytheville, Virginia
01.2012

Advanced High School Diploma -

George Wythe High School
Wytheville, Virginia

Child Care Development Diploma -

Wythe County Technology Center
Wytheville, Virginia

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Active listening
  • Decision-making
  • Problem resolution
  • Organizational skills
  • Time management

Timeline

Supply Chain Resource

PepsiCo, New River Valley Pepsi
12.2024 - Current

Supply Chain Planning Resource

PepsiCo, Blue Ridge Gatorade
03.2023 - 12.2024

Administrative Assistant

PepsiCo, Blue Ridge Gatorade
06.2019 - 03.2023

Owner/Operator

M&K Enterprises LLC
09.2017 - Current

Store Bar Manager and Marketing Director

Quaker Steak and Lube
03.2014 - 08.2017

Bachelor of Arts - Organizational Management

The University of Arizona, Global Campus

A.A.S. - General Studies

Wytheville Community College

Master of Arts - Organizational Management

The University of Arizona, Global Campus

Advanced High School Diploma -

George Wythe High School

Child Care Development Diploma -

Wythe County Technology Center

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Kelsey Wilburn Robert