Kelsey Wilson
Callaway
Summary
Customer service professional with proven track record of delivering high-quality support. Known for excellent problem-solving skills and ability to adapt to changing situations. Strong focus on teamwork and achieving measurable results through effective communication and empathy.
Overview
6
6
years of professional experience
Work History
Customer Service Clerk
United States Postal Service, USPS
04.2022 - 07.2025
- Assisted customers with inquiries and provided information on products and services.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Handled customer complaints with empathy, ensuring timely resolution to enhance satisfaction.
- Maintained organized records of customer interactions for reference and follow-up actions.
Insurance Customer Service Representative
Tranzact Insurance Solutions
08.2021 - 04.2022
- Resolved customer inquiries promptly using CRM systems to ensure high satisfaction levels.
- Managed inbound and outbound sales calls to identify customer needs and recommend solutions.
- Cultivated relationships with clients, enhancing customer satisfaction and loyalty.
Shift Leader
Amazon
06.2020 - 08.2021
- Supervised team operations to ensure adherence to safety and quality standards.
- Trained new staff on operational procedures and customer service best practices.
- Coordinated shift schedules to optimize labor efficiency and coverage.
- Conducted performance evaluations, providing feedback to improve team productivity.
Customer Service Representative
Walt Disney World Resort
08.2019 - 03.2020
- Trained new staff on customer service protocols and system usage.
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
- Operated point-of-sale systems, ensuring accurate order processing and cash handling.
Education
Bachelor of Science - Geography
Virginia Polytechnic Institute And State University
Blacksburg, VA05-2019
Skills
- Payment processing
- Record preparation
- Customer service excellence
- Product knowledge
Timeline
Customer Service Clerk
United States Postal Service, USPS
04.2022 - 07.2025
Insurance Customer Service Representative
Tranzact Insurance Solutions
08.2021 - 04.2022
Shift Leader
Amazon
06.2020 - 08.2021
Customer Service Representative
Walt Disney World Resort
08.2019 - 03.2020
Bachelor of Science - Geography
Virginia Polytechnic Institute And State University
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