Kelsie Shipe
Elkton
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
Chick Fila A
Harrisonburg
10.2024 - Current
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Provided accurate information about products, prices and services.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
Server
Applebees
Harrisonburg
03.2024 - 10.2024
- Delivered food orders promptly and courteously.
- Upheld high standards of sanitation in accordance with health department regulations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Cleaned tables and chairs to prepare dining area for next customers.
Produce Associate
Walmart
Harrisonburg
07.2022 - 03.2024
- Performed price changes on merchandise according to store policy.
- Utilized pallet jack to move large quantities of produce from receiving area into storage areas.
- Lifted heavy boxes of produce when required during stocking activities.
- Monitored temperature control systems regularly to maintain safe conditions for storing perishable goods.
- Ensured that all signage was properly placed, up-to-date, and accurate for pricing information.
- Received and inspected incoming produce shipments to ensure quality and quantity standards were met.
- Completed daily paperwork associated with sales transactions accurately and timely.
- Maintained cleanliness of work area throughout shift, including sweeping floors and wiping down surfaces.
- Followed established sanitation guidelines when handling food items according to local health codes.
- Restocked shelves with new merchandise as it arrived in the storeroom.
- Assisted in setting up promotional displays in the department.
- Communicated with other departments regarding product availability or special order requests.
- Adhered to food safety regulations by following proper storage procedures for all perishables.
- Organized and stocked shelves with fresh fruits and vegetables while rotating older items to the front of displays.
Sales Associate
Kohls Department Store
Harrisonburg
12.2021 - 07.2022
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Provided accurate information about products, prices and services.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Assisted customers with product selection, sizing and styling.
Education
CNA - Nursing
Massanutten Technical Center
Harrisonburg, VA07-2023
High School Diploma -
Broadway Highschool
Broadway, VA06-2023
Some College (No Degree) - Social Science
Blue Ridge Community College
Weyers Cave, VASkills
- Customer service
- Team collaboration
- Sales techniques
- Visual merchandising
- Cash handling
- Point of sale
- Effective communication
- Time management
- Retail store operations
- Sales trends
- Customer engagement
- Merchandise display
- Upselling strategies
- Relationship building
- Complaint resolution
- Flexible schedule
- Cash handling accuracy
- Task prioritization
- Sales training
- Upselling and cross selling
- Retail loss prevention
- Teamwork and collaboration
- Money transfer systems
- Positive and professional
- Written and oral communication skills
- Listening skills
- Sales development
Affiliations
- From taking long walks to hanging out with my kitties, My life is never boring! I love personal fitness and to hangout with my friends.
Certification
- CNA license - not in effect anymore
- Food safety- 2024
Timeline
Sales Associate
Chick Fila A
10.2024 - Current
Server
Applebees
03.2024 - 10.2024
Produce Associate
Walmart
07.2022 - 03.2024
Sales Associate
Kohls Department Store
12.2021 - 07.2022
CNA - Nursing
Massanutten Technical Center
High School Diploma -
Broadway Highschool
Some College (No Degree) - Social Science
Blue Ridge Community College
Similar Profiles
Benjamin BaggetteBenjamin Baggette
Front of House Employee at Chick Fila AFront of House Employee at Chick Fila A
Joseph De La TorreJoseph De La Torre
Kitchen Team Member at Chick Fila AKitchen Team Member at Chick Fila A
Rajon MeadeRajon Meade
Back of House Team Member at Chick Fila ABack of House Team Member at Chick Fila A
Jesse LongJesse Long
Nurse Unit Manager at Wilmington Nursing and RehabNurse Unit Manager at Wilmington Nursing and Rehab
Jace EvansJace Evans
Welder/Pipefitter at MDavis & SonsWelder/Pipefitter at MDavis & Sons