Kemi Kelley
Newport News,VA
Summary
Professional, experienced technology support specialist ready to make impact. Strong technical skills in troubleshooting, hardware and software support, and network management. Known for effective teamwork, adaptability, and delivering consistent results. Valued for clear communication, problem-solving abilities, and customer-focused approach.
Overview
8
8
years of professional experience
Work History
Technology Support Specialist
Newport News Public Schools
Newport News, VA
08.2020 - Current
- Provided technical support for 300–400 daily users across multiple school sites, including device setup, troubleshooting, and user training.
- Assisted with Chromebook and iPad deployments for 500+ devices annually, ensuring timely distribution and asset tracking.
- Upgraded 50+ devices and ensured proper enrollment in Intune for mobile device management and compliance.
- Trained approximately 25 staff members on password recovery, Google Workspace, and basic tech troubleshooting.
- Managed Active Directory accounts for staff and students, contributing to a 15% reduction in access-related tickets.
- Created user guides and logged weekly issues to identify patterns in hardware/software performance.
- Collaborated with district tech team to improve device refresh efficiency by 10–15% using process enhancements.
Administrative Assistant
Hampton City Parks & Recreation
Hampton, VA
10.2019 - 12.2020
- Provided support for scheduling, registration, and logistics for 10–15 events per month using PastPerfect.
- Helped troubleshoot software and communicated issues to supervisors for escalation.
- Maintained digital and paper records for 100–200 community members monthly, ensuring accurate documentation.
- Assisted with cash handling and reconciled minor financial transactions for event fees.
- Streamlined small admin tasks using digital checklists and forms, saving the team time during event prep.
- Supported community engagement initiatives by ensuring clean data and participant feedback was collected.
Social Services Intern
Petersburg Healthcare Center
Petersburg, VA
01.2019 - 05.2019
- Entered and updated electronic health records using PointClickCare to support resident care documentation.
- Verified accuracy of assessments and notes, helping improve data quality for care planning.
- Maintained confidential resident information in compliance with HIPAA guidelines.
- Participated in weekly case reviews and supported staff with organizing service-related documents.
Care Consultant Intern
Alzheimer’s Association
Hampton Roads, VA
12.2017 - 12.2018
- Assisted with data entry and documentation for community programs and support group attendance.
- Helped prepare for health fairs and outreach events, ensuring materials were organized and available.
- Managed follow-up records and referrals to track ongoing client engagement.
- Supported program staff by organizing files and maintaining contact lists for partner organizations.
Education
Master of Science - Information Technology – Information Systems
Walden University
02.2025
Bachelor of Social Work - undefined
Virginia State University
05.2019
Skills
- Application Support, Troubleshooting & System Configuration
- Microsoft 365, Google Workspace & Windows OS Administration
- Active Directory, User Access Control & HIPAA Compliance
- Mobile Device Management (MDM) & Device Imaging
- Help Desk Ticketing Systems & Technical Issue Resolution
- PointClickCare (EHR), PastPerfect & Student Information Systems (SIS)
- Requirements Gathering, Workflow Optimization & Feasibility Analysis
- Technical Documentation, End-User Training & Support
- Data Analysis with Excel (PivotTables, VLOOKUP), Power BI & Crystal Reports
- Software Upgrades, Change Management & System Rollouts
- Cross-Functional Team Collaboration & Project Coordination
- DEI Advocacy, Customer Service, and Community Engagement
- Active Directory management
Timeline
Technology Support Specialist
Newport News Public Schools
08.2020 - Current
Administrative Assistant
Hampton City Parks & Recreation
10.2019 - 12.2020
Social Services Intern
Petersburg Healthcare Center
01.2019 - 05.2019
Care Consultant Intern
Alzheimer’s Association
12.2017 - 12.2018
Bachelor of Social Work - undefined
Virginia State University
Master of Science - Information Technology – Information Systems
Walden University