Kendal Kokal
Richmond
Summary
Insurance professional and team leader with experience overseeing independent adjusters, managing high-volume claim loads, and leading territory-wide strategies to ensure regulatory compliance and positive experiences for policyholders and agents. Experienced in planning and executing training programs, field exercises, and large-scale initiatives that enhance engagement and performance. Highly organized, self-motivated, and detail-oriented, recognized for strong leadership, workplace efficiency, and delivering exceptional customer experiences in fast-paced insurance and hospitality environments, seeking to contribute to the Meeting & Event Specialist role at Markel.
Overview
5
5
years of professional experience
Work History
Lead Adjuster/ Area Coordinator
Rain & Hail - A Chubb Company
Richmond
11.2024 - Current
- Oversee a team of independent adjusters, monitor workloads, and assist independent adjusters with complex claims. Develop and implement team strategies to ensure timely and accurate claims completion within the territory.
- Monitor claim reserves and accuracy in accordance with company directives within assigned territory. Communicate any territory issues, trends, and areas of potential high loss to division management.
- Train new and existing adjusters on loss adjustment procedures and claims handling techniques.
- Coordinate field day training sessions for independent adjusters, enhancing their skills and knowledge in specific territories.
- Plan and execute annual Crop Insurance Training Institute (CITI) schools for independent adjusters, improving knowledge and compliance within the Atlantic Coast Division.
- Participate in recruitment activities, including career fairs, to attract qualified candidates for independent adjuster and insurance specialist positions.
Insurance Specialist
Rain & Hail - A Chubb Company
06.2023 - 11.2024
- Manage high-volume caseloads of 100+ claims while maintaining industry leading claim resolution timelines and customer service.
- Maintained claim progress documentation and reports within appointment manager systems, ensuring transparency for agents and policyholders.
- Completed quality control reviews, ensuring adherence to RMA compliance standards.
- Appraised damages using appropriate methods across assigned territory of Maryland, Virginia, and West Virginia, supporting accurate claims processing.
Claims Representative/Claims Adjuster
Chubb
Wilmington
05.2022 - 06.2023
- Managed caseload of 80-100 workers’ compensation claims, ensuring compliance with NJ and PA legislation.
- Determined, calculated, and issued benefit payments to injured workers, medical providers, and vendors.
- Completed three points of investigation with the injured worker, employer, and medical provider to evaluate claim compensability.
- Facilitated claim file reviews adhering to the requested criteria of clients, attorneys, and nurse case managers.
- Utilized strong computer systems and claims management software for documentation and reporting.
Event Ambassador/ Bayhost
Top Golf
Edison
01.2021 - 03.2022
- Served as primary point of contact for event guests, delivering enthusiastic, professional service to foster a welcoming atmosphere.
- Drove the guest experience by welcoming players to their hitting bays with high energy, providing food and beverage service, and explaining the game technology.
- Provided exceptional customer service in dynamic hospitality settings to enhance guest satisfaction
Education
Bachelor of Science -
University of Delaware
Newark, Delaware, DE12-2020
Skills
- Claims evaluation
- Loss adjustment
- Claims management systems
- Quality Control Audits
- Data tracking and reporting tools
- Microsoft Office Suite
- CAPP certification
- Customer relationship management
- Independent decision-making
- Complaint Resolution
- Digital Communication
- Presentation Design
Timeline
Lead Adjuster/ Area Coordinator
Rain & Hail - A Chubb Company
11.2024 - Current
Insurance Specialist
Rain & Hail - A Chubb Company
06.2023 - 11.2024
Claims Representative/Claims Adjuster
Chubb
05.2022 - 06.2023
Event Ambassador/ Bayhost
Top Golf
01.2021 - 03.2022
Bachelor of Science -
University of Delaware