Summary
Overview
Work History
Education
Skills
Timeline
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Kendal Young

Hampton

Summary

Dynamic Assistant Manager with a proven track record at Tropical Smoothie, enhancing customer satisfaction and streamlining operations. Excelled in staff supervision and money handling, boosting performance through effective team motivation and compliance understanding. Skilled in fostering customer relations and product knowledge, achieving significant improvements in service quality and operational efficiency.

Overview

3
3
years of professional experience

Work History

Welder

Newport News Shipbuilding
10.2024 - 02.2025
  • Welded in flat, horizontal, vertical, and overhead positions.
  • Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
  • Demonstrated versatility in various welding methods including MIG, TIG, Stick, and Flux Core Welding techniques.

Assistant Manager

Tropical Smoothie
01.2022 - 09.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Assistant Server

PF Changs Restaurant
05.2023 - 02.2024
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Participated in ongoing training sessions and workshops to improve knowledge, skills, and overall job performance as an Assistant Server.
  • Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
  • Handled guest inquiries professionally and courteously, resolving issues promptly to maintain satisfaction levels.

Sales Associate

Big Lots
08.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bethel High School
Hampton, VA
06.2023

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Supervision
  • -Worked assigned shift that changed as production needed
  • Recruiting and interviewing
  • Compliance understanding

Timeline

Welder

Newport News Shipbuilding
10.2024 - 02.2025

Assistant Server

PF Changs Restaurant
05.2023 - 02.2024

Sales Associate

Big Lots
08.2022 - 01.2023

Assistant Manager

Tropical Smoothie
01.2022 - 09.2024

Bethel High School

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Kendal Young