Kendall Ginder
Fredericksburg
Summary
Dynamic and goal-oriented professional with extensive experience at Bowlero Lanes, excelling in customer service and cash handling. Proven ability to build relationships and enhance guest experiences through effective problem-solving and teamwork. Recognized for streamlining processes, resulting in improved operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Front Desk Sales Associate
Bowlero Lanes
10.2025 - Current
- Assisted customers with lane reservations and party bookings to enhance guest experience.
- Processed sales transactions accurately using POS system, ensuring efficient service delivery.
- Provided information on promotions and services, effectively upselling merchandise to increase revenue.
- Maintained cleanliness and organization of front desk area, contributing to a welcoming atmosphere.
- Handled customer inquiries and complaints professionally, ensuring high levels of satisfaction.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
Sales Associate
Spencer's Gifts
08.2025 - 09.2025
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout process.
- Maintained organized displays and merchandise presentation to attract customer attention and drive sales.
- Collaborated with team members to achieve daily sales goals and promote store initiatives.
- Educated customers on promotional offers and loyalty programs, fostering customer engagement and retention.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Front Desk Sales Associate
AMF Bowling Lanes
11.2024 - 09.2025
- Collaborated with team members to streamline check-in processes, improving operational efficiency.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Established rapport with repeat customers through personalized service that fostered loyalty towards the brand.
- Resolved guest complaints efficiently, demonstrating effective problem-solving skills to maintain positive relationships.
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Assisted in maintaining cleanliness and organization of bowling lanes and equipment.
- Monitored lane conditions, promptly addressing issues to maintain optimal performance.
Bowling Attendant
Paragon Village 12 & Splitsville Luxury Lanes
12.2023 - 01.2024
- Operated scoring systems, ensuring accurate scorekeeping for all games.
- Resolved customer inquiries efficiently, contributing to a positive atmosphere in the bowling center.
- Handled cash transactions accurately while maintaining strong attention to detail during busy periods of operation.
- Assisted customers with lane set-up, shoe rental, and equipment selection for optimal performance.
- Ensured smooth transitions between groups by efficiently resetting lanes and managing waitlists.
- Adapted quickly during unexpected situations such as power outages or equipment malfunctions to keep business running smoothly without compromising customer satisfaction.
- Created a welcoming atmosphere by greeting customers enthusiastically upon arrival and thanking them as they left the establishment.
- Resolved customer complaints professionally and effectively to maintain high satisfaction rates among patrons.
- Cleaned ashtrays, furniture and tables.
- Collaborated with the foodservice team to provide seamless dining experiences for guests at their lanes.
- Greeted guests and attended to related needs.
- Trained new staff members in proper procedures, equipment handling, and customer service best practices.
Education
High School Diploma -
Spotsylvania High School
Spotsylvania, VA05-2024
Skills
- Goal oriented
- Building relationships
- Microsoft office
- Appointment scheduling
- Teamwork and collaboration
- Friendly and helpful
- Customer service
- Problem-solving
Timeline
Front Desk Sales Associate
Bowlero Lanes
10.2025 - Current
Sales Associate
Spencer's Gifts
08.2025 - 09.2025
Front Desk Sales Associate
AMF Bowling Lanes
11.2024 - 09.2025
Bowling Attendant
Paragon Village 12 & Splitsville Luxury Lanes
12.2023 - 01.2024
High School Diploma -
Spotsylvania High School