Kendra Barley
Fredericksburg
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Paralegal
Nelson Elder Care Law
05.2022 - Current
- Drafted legal documents, including wills and trusts, ensuring compliance with state regulations.
- Conducted thorough research on elder law issues, providing accurate information to attorneys and clients.
- Managed case files and documentation, maintaining organized records for efficient access and retrieval.
- Assisted in client communication, addressing inquiries and facilitating understanding of legal processes.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
Branch Operations Officer
Wells Fargo
10.2011 - 05.2022
- Managed daily branch operations to ensure efficiency and compliance with regulatory requirements.
- Trained staff on operational procedures and customer service best practices to enhance team performance.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
Corporate Trainer
Lonestar Steakhouse
06.2005 - 08.2011
- Developed and delivered training programs to enhance employee performance and service quality.
- Facilitated workshops on customer service excellence, improving team engagement and satisfaction scores.
- Promoted culture of safety by conducting regular training on workplace safety protocols.
- Increased sales revenue by teaching effective upselling techniques to the server team.
Education
Associate of Arts -
Hillsborough Community College
Tampa, FLSkills
- Case management
- Client communication
- Effective time management
- Cash handling
- Team member training
Timeline
Paralegal
Nelson Elder Care Law
05.2022 - Current
Branch Operations Officer
Wells Fargo
10.2011 - 05.2022
Corporate Trainer
Lonestar Steakhouse
06.2005 - 08.2011
Associate of Arts -
Hillsborough Community College
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