Kendra Smith
Virginia Beach
Summary
Authorization Coordinator with expertise in patient communication, scheduling coordination, and authorization management. Proven ability to optimize workflows and resolve issues efficiently, enhancing patient experiences and supporting organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Authorization Coordinator
Sentara
Virginia Beach
01.2025 - Current
- Managed patient authorization requests using electronic health record systems.
- Reviewed and verified insurance eligibility for various healthcare services.
- Communicated with healthcare providers to gather necessary documentation.
- Processed incoming authorization requests in a timely manner.
- Assisted patients in understanding their insurance coverage and authorization process.
- Maintained accurate records of all authorization transactions and communications.
- Resolved issues related to denied authorizations through effective follow-up strategies.
- Managed workflow processes for authorization requests, including routing documents and tracking progress.
- Coordinated communication between departments regarding authorization procedures.
- Identified discrepancies in authorization requests, reported them to management, and took corrective action as needed.
- Created detailed documentation of processes related to authorizing services and products.
Scheduler
Sentara
Virginia Beach
11.2023 - 01.2024
- Coordinated scheduling for medical staff across multiple departments.
- Managed appointment bookings for patients using electronic health record systems.
- Communicated effectively with team members to resolve scheduling conflicts.
- Assisted in training new staff on scheduling software and procedures.
- Ensured compliance with organizational policies during scheduling process.
- Collaborated with administrative teams to streamline scheduling workflows.
- Maintained accurate records of all tasks completed by the team.
Patient Service Representative
Sentara Medical Group
Virginia Beach
09.2022 - 11.2023
- Greeted patients and provided assistance throughout their visit.
- Managed patient inquiries and resolved concerns effectively.
- Collected and verified patient information for accuracy.
- Coordinated with medical staff to ensure smooth patient flow.
- Maintained a clean and organized reception area for patients.
- Answered incoming calls in a professional manner.
- Verified insurance information, collected payments, and scheduled appointments.
Client Service Representative
LifeNet Health
Virginia Beach
08.2017 - 04.2022
- Assisted clients with inquiries regarding health solutions and services.
- Educated clients on product options and benefits based on needs.
- Documented client interactions in the customer relationship management system.
- Resolved client issues by providing timely and accurate information.
- Collaborated with team members to enhance service delivery processes.
Education
Medical Records Certification - Medical Billing And Coding
University of Phoenix
Tempe, AZ09-2025
High School Diploma -
North Forsyth High School
Winston Salem North Caroline06-2009
Skills
- Medical coding
- Insurance verification
- Electronic health records
- Patient communication
- Data management
- Scheduling coordination
- Documentation accuracy
- Workflow optimization
- Problem resolution
- Prior authorization
- Insurance verification expertise
- Effective time management
- Medical terminology proficiency
- Professionalism and ethics
- Patient confidentiality compliance
- Healthcare regulations
- Organizational growth
- Account management
- Information management
- Critical thinking
Certification
Medical Records
Timeline
Authorization Coordinator
Sentara
01.2025 - Current
Scheduler
Sentara
11.2023 - 01.2024
Patient Service Representative
Sentara Medical Group
09.2022 - 11.2023
Client Service Representative
LifeNet Health
08.2017 - 04.2022
Medical Records Certification - Medical Billing And Coding
University of Phoenix
High School Diploma -
North Forsyth High School