Kendra Tawiah
Dumfries
Summary
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver/PCA
Unlimited Care 4 Home Health Care
05.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
Cashier/Retail Sales Associate
Victoria's Secret & PINK
11.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Teacher/Assistant Teacher
Wonderful Virginia Academy
05.2023 - 08.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Cashier Team Lead
Beauty4u
05.2023 - 07.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Restaurant Waitress
Nandos Peri Peri
03.2022 - 05.2022
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers
Swimming Instructor
Swimkids
06.2021 - 09.2021
- Organized and taught swimming lessons to children aged 3 to 16 years
- Taught daily swim instruction to students varying in ages and skill levels
- Prepared equipment before each class class and stored items promptly after classes
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
- Maintained control and safety of class and kept children in flotation always within arm's reach
- Used teaching aids such as kickboards, diving rings and fins correctly to teach students
Education
No Degree - Data Analytics And Intelligence
Norfolk State University
Norfolk, VA05-2027
High School Diploma -
Potomac Senior Highschool
Dumfries, VA06-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
Certification
Cpr Certificate
AED Certificate
First Aid Certificate
PCA Certificate
Safety and Training for Swim Coaches Certificate
Timeline
Cashier/Retail Sales Associate
Victoria's Secret & PINK
11.2024 - 01.2025
Caregiver/PCA
Unlimited Care 4 Home Health Care
05.2024 - Current
Teacher/Assistant Teacher
Wonderful Virginia Academy
05.2023 - 08.2023
Cashier Team Lead
Beauty4u
05.2023 - 07.2023
Restaurant Waitress
Nandos Peri Peri
03.2022 - 05.2022
Swimming Instructor
Swimkids
06.2021 - 09.2021
No Degree - Data Analytics And Intelligence
Norfolk State University
High School Diploma -
Potomac Senior Highschool
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