Kendyl Webb
Richmond,VA
Summary
12 years of successful experience and expertise in customer service and support, with experience in problem-solving and troubleshooting. Possess excellent computer skills, 11 years of sales experience.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Business Development Representative
Haley Automotive Group
10.2014 - Current
- Answered all Internet inquiries.
- Provided information and answered customers’ questions.
- Answered inbound sales calls efficiently and accurately
- Responsible for following up with recent customers to ensure customer satisfaction.
- Developed strategic relationships with key clients to enhance customer retention and loyalty.
- Conducted market research to identify new business opportunities and emerging trends.
- Managed CRM systems for tracking leads, sales activity, and customer interactions.
- Analyzed competitor offerings to refine sales pitches and improve positioning in the market.
- Trained and mentored junior representatives on best practices for lead generation techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
Customer Service Representative
Wells Fargo
06.2016 - Current
- Responsible for quickly answering the high value customer inquiries in a friendly and courteous manner
- Provides first call resolution while following strict procedures that meet compliance guidelines
- Identify and offer products and services they need and want to financially succeed.
Business Development Representative
Rick Hendrick Chevrolet Buick GMC
11.2014 - 06.2016
- Answered all Internet inquiries.
- Provided information and answered customers’ questions.
- Answered inbound sales calls efficiently and accurately
- Responsible for following up with recent customers to ensure customer satisfaction.
- Developed strategic relationships with key clients to enhance customer retention and loyalty.
- Conducted market research to identify new business opportunities and emerging trends.
- Managed CRM systems for tracking leads, sales activity, and customer interactions.
- Analyzed competitor offerings to refine sales pitches and improve positioning in the market.
- Trained and mentored junior representatives on best practices for lead generation techniques.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
Sales and Service Associate
Sprint Adcomm Digital
06.2013 - 06.2014
- Responsible for overall guest experience, which included developing professional solutions for customers’ wireless needs
- Provided exceptional customer service experience through professional product knowledge and enthusiasm.
- Maintained the integrity of store operation procedures: opening, closing, inventory, point of sale paperwork, record keeping, cash management, and maintaining store appearance in all areas of store.
- Troubleshot diagnosed, repaired, and process transactions for Service and Repair customers.
Education
High School Diploma -
Meadowbrook High School
Richmond, VA06-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Appointment scheduling
- Team development
- Customer relationship management (CRM)
- Prioritization
- Staff training
- Building rapport
- Live chat support
- Product sales
- Sales expertise
- Staff education and training
Timeline
Customer Service Representative
Wells Fargo
06.2016 - Current
Business Development Representative
Rick Hendrick Chevrolet Buick GMC
11.2014 - 06.2016
Business Development Representative
Haley Automotive Group
10.2014 - Current
Sales and Service Associate
Sprint Adcomm Digital
06.2013 - 06.2014
High School Diploma -
Meadowbrook High School