Kengha Powell
Virginia Beach
Summary
Results-driven Leasing and Marketing Manager known for policy revision and efficient task completion. Bring specialized skills in market analysis, digital marketing strategies, and customer relationship management to every project. Excel in communication, negotiation, and strategic planning. Ready to leverage these abilities to achieve company goals and enhance tenant satisfaction.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Leasing and Marketing Manager
ODUrent
Norfolk
01.2023 - Current
- Develop and execute comprehensive marketing strategies, both online and offline, to maximize property visibility and occupancy
- Oversee the company website, ensuring accurate and engaging content that drives tenant interest and conversion
- Implement and manage social media marketing schedules, increasing brand presence and engagement
- Provide exceptional concierge-level customer service to residents, addressing inquiries and resolving issues promptly
- Lead and train a team of Leasing Agents and Assistants, ensuring high performance and adherence to company standards
- Execute the marketing calendar with precision, aligning marketing efforts with leasing goals
- Supervise and support the leasing team, providing coaching and performance feedback.
- Train tour guides on policies, sales techniques, and customer service best practices.
- Ensure the team meets or exceeds leasing goals.
- Ensure all leasing documents, applications, and contracts comply with company policies and legal requirements.
- Conduct lease audits and ensure accurate data entry in property management systems.
- Work closely with other departments, including maintenance and finance, to ensure smooth operations.
Director of Operations
Affordable Property Management Company
Virginia Beach
07.2020 - 12.2022
- Managed daily operations across multiple business units, including property management, dry cleaning, commercial lending, credit repair, and general contracting
- Led cross-functional teams, optimizing occupancy rates, addressing tenant concerns, and ensuring high standards of service quality
- Oversaw human resources functions, including payroll processing, benefits administration, employee onboarding, and compliance with labor regulations
- Implemented process improvements, boosting operational efficiency across all departments
- Collaborated with executive leadership on strategic initiatives, contributing to business growth
Property Management Operations Director
Coldwell Banker Professional, REALTORS
Virginia Beach
01.2017 - 12.2019
- Directed a team of eight in managing a residential property management department
- Resolved tenant and owner issues through empathetic and decisive problem-solving
- Ensured compliance with DPOR and VA Real Estate Board regulations in all operational accounting
- Trained property managers and implemented a new online referral and document storage system
Property Management Coordinator
Kris Weaver Property Management, Inc.
Virginia Beach
01.2014 - 12.2017
- Managed a portfolio of 104 single-family properties, coordinating inspections, turnover repairs, and rent collection
- Expanded the property management portfolio by 45 homes through streamlined marketing and application processes
- Recognized as Employee of the Month six times in three years
Community Association Manager
Hutcheson Realty, Inc.
Virginia Beach
01.2008 - 12.2014
- Managed seven communities with 1,400 units, developing budgets and maintenance plans to protect property values
- Led major projects like roof replacements and parking lot repaving, increasing occupancy rates
- Introduced community activities and kept association dues at an all-time low
Assistant Property Manager
The Select Group, Inc.
Virginia Beach
01.2005 - 12.2008
- Supported the management of multiple residential units, handling tenant selection, leases, rent collection, and maintenance coordination
- Achieved the Certified Manager of Community Associations (CMCA) designation
Lease Administrator
The Katsias Company
Virginia Beach
01.2001 - 12.2005
- Provided administrative support to the chief broker and sales agents, managing various tasks including marketing and maintenance scheduling
- Twice named Employee of the Year for implementing efficient administrative processes
Skills
- Property Management & Leasing
- Marketing Strategy Development & Execution
- Social Media Marketing
- Tenant Relations & Retention
- Staff Training & Leadership
- Website Management & Content Development
- Budget Development & Management
- Process Improvement & Workflow Optimization
- Fair Housing Regulations Compliance
- LIHTC & Section 8 Program Management
- Yardi & OneSite Software Proficiency
- Safety & Building Code Inspections
Certification
Certified Manager of Community Associations (CMCA)
Timeline
Leasing and Marketing Manager
ODUrent
01.2023 - Current
Director of Operations
Affordable Property Management Company
07.2020 - 12.2022
Property Management Operations Director
Coldwell Banker Professional, REALTORS
01.2017 - 12.2019
Property Management Coordinator
Kris Weaver Property Management, Inc.
01.2014 - 12.2017
Community Association Manager
Hutcheson Realty, Inc.
01.2008 - 12.2014
Assistant Property Manager
The Select Group, Inc.
01.2005 - 12.2008
Lease Administrator
The Katsias Company
01.2001 - 12.2005