KENNEDY HATCHER WILSON
Chesapeake
Summary
A highly competent, energetic and dedicated customer service professional with over 4 years of experience. Solid team player with an outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Exemplary passion for developing relationships and cultivating partnerships. Proven successful at achieving established targets and team goals.
Overview
9
9
years of professional experience
Work History
Claims Adjuster (CDU)
GEICO
06.2025 - Current
- Evaluated and processed claims to determine coverage eligibility and settlement amounts.
- Facilitated communication between clients, insurers, and medical providers to resolve claim inquiries.
- Conducted thorough investigations of claims by analyzing documentation and interviewing involved parties.
- Implemented best practices for claims handling to enhance accuracy and efficiency in processing workflows.
- Collaborated with legal teams to address potential disputes arising from complex claims cases.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Internal Claims Specialist (ICS)
GEICO
05.2022 - 06.2025
- Analyzed claim submissions to ensure compliance with regulatory standards and organizational policies.
- Facilitated communication between clients, adjusters, and providers to resolve claims efficiently.
- Reviewed and processed insurance claims, identifying discrepancies and ensuring accuracy in documentation.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
Team Trainer
Target
07.2019 - 05.2022
- Train employees in specific job requirements
- Set positive example for team members by providing high quality, efficient service
- Collaborate with team members and management to suggest actionable plans for improvement
- Answer customer telephone calls promptly to avoid on-hold wait times
- Stock merchandise, clearly labelling and arranging items
- Stay current on available products, store promotions, and customer service policies to better serve guests
Designated Hitter
Walgreens
06.2017 - 07.2019
- Collect co-payments and full payments from customers
- Measured, compounded, and prepared medications following standard procedures
- Reviewed and verified customer demographics and insurance provider information
- Focused on delivering an excellent customer experience by addressing needs and resolving concerns
- Provide information regarding charge accounts and loyalty programs
Customer Service Associate
Subway
03.2017 - 05.2017
- Accurately operated cash register to process payments
- Prepared meals for customers
- Assisted customers in choosing menu items
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service area
Education
No Degree - Medicine (Pre-Medicine)
Virginia Commonwealth University
Richmond, VAHigh School Diploma - Academic
Green Run High School
Virginia Beach, VA06.2016
Associate of Science - Medicine
Tidewater Community College
Norfolk, VA05.2022
Skills
- Building Customer Loyalty
- Time Management
- Conflict Resolution
- Proficient Computer Skills
- Attention to Detail
- Interpersonal Skills
- Negotiating Skills
Licensing
Licensed for the below states:
-Connecticut
-Delaware
-Texas
-Louisiana
-Kentucky
-Vermont
-Florida
-North Carolina
-South Carolina
-New Hampshire
-Rhode Island
Designated Home License State: Connecticut
Timeline
Claims Adjuster (CDU)
GEICO
06.2025 - Current
Internal Claims Specialist (ICS)
GEICO
05.2022 - 06.2025
Team Trainer
Target
07.2019 - 05.2022
Designated Hitter
Walgreens
06.2017 - 07.2019
Customer Service Associate
Subway
03.2017 - 05.2017
No Degree - Medicine (Pre-Medicine)
Virginia Commonwealth University
High School Diploma - Academic
Green Run High School
Associate of Science - Medicine
Tidewater Community College