Kenneth Mack
Alexandria
Summary
Multifaceted Human Resources (HR) Professional with over seven years of experience in corporate/municipal government environment, specializing in exceptional customer service. Technical knowledge and experience managing the full complement of core human capital programs, policies, and services such as, staffing and placement; position classification; employee benefits and payroll; personnel security, HR data management and reporting; workforce and leadership development, employee and labor relations. Over seven years of experience as a communication professional regarding senior administrative functions. Highly focused and results-oriented in supporting complex, deadline driven operations; able to identify goals and priorities and resolve issues in initial stages. Proven track record of building working relationships with all levels of staff and management based on personal integrity, communication, and conflict management skills.
Overview
8
8
years of professional experience
Work History
Employee Relations Specialist
Office of the State Superintendent of Education
12.2021 - Current
- Responsible for the development and administration of the employee relations program, affirmative action program and employee advocacy
- This position interfaces with employees, government agencies and educational institutions
- Assists management with performance concerns, disciplinary action and conflict management issues
- Oversee and administer leave requests and accommodations requiring specialized attention, particularly those arising under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, and short-term or long-term disability plans.
Human Resource Assistant/Generalist
CapTel Service Specialists
04.2016 - Current
- Develops and mentors new HR staff resulting in 15% increase in employee retention
- Leads training and development sessions regarding employee safety, anti-harassment, & HR policies
- Implements new methods to effectively process exit interviews, terminations, & resignations
- Manages and supports the assessment of organizational needs; and design, implementation and evaluation of human resources programs
- Conducts internal harassment investigations
- Produces monthly reports on Leave of Absence (LOA), Paid Time Off (PTO), Family Medical Leave Act (FMLA), and life insurance for all personnel
- Assists with processing payroll, W-4’s, I-9’s, E-verify, and employee bereavement protocol
- Manages oversight of all personnel records/changes during entire employee life cycle
- Balances priorities and align organizational resources to effectively respond to new or anticipated requirements
- Analyzes and provides guidance and assistance in executing Human Capital solutions; serves as a thought-partner to stakeholders and customers; quickly analyzes problems and impediments and offers options/solutions; identifies and implements appropriate corrective measures as needed; and develops new techniques to improve operations and services
- Ensure efficient and timely reporting to customers and other stakeholders and provide direct assistance and support to department leadership to resolve issues, enhance services, and advise on sensitive personnel matters, as needed
- Provides leadership and direction in all HR functional areas such as: recruitment; staffing and placement; classification and position management; executive resources; employee relations, employee development and training; benefits and pay administration; human resources information systems; and occupational safety and health
- Manage Benefit Plans and Programs Administration of benefits programs such as life, health, dental, and disability insurances, retirement plans, vacation, sick leave, leave of absence, and employee assistance
- Responds to inquiries regarding benefit programs
- Manages open enrollment processes and coordinate benefit changes
- Coordinates COBRA notifications and requirements
- Manages FMLA requests and tracking
- Verifies benefit invoices
- Investigates accidents and prepares reports for insurance carrier(s)
- HR Administration Maintains employment records of benefits plan participation such as insurance and pension plan, personnel transactions such as hires, promotions, transfers, performance reviews, and terminations, and employee statistics for government reporting
- Creates and manages effective onboarding and orientation programs for new employees
- Processes exits of terminated employees
- Responds to unemployment claims
- Tracks performance evaluations
- Create and regularly update job descriptions.
Education
Masters in Theology -
Liberty University
Lynchburg, VA05.2016
Bachelor of Science in Government -
Oral Robert’s University
Tulsa, OK05.2010
Skills
- Leadership, Corporate Ethics, Excellent Conflict Resolution, Collaboration, Strategic Planning, Customer Service, Employee Engagement & Company Morale, & Presentation expertise
- Self-motivated, Dependable, Flexible, Quick mastery of software and technology, Excellent team engagement & team-building skills, Exceptional ability to tackle complex and tedious projects, Analytical asset to any team, Performance at a high level in a deadline driven environment, Multi-tasking, accepts responsibility and makes decisions
- Ethics and Compliance
- Performance improvement strategies
- Workplace Safety
- Disciplinary action management
- Coaching and Mentoring
- Diversity and Inclusion
- Recruitment and selection
- Training development
- Benefits Administration
- Labor law knowledge
- HR background
- Procedure Implementation
- Data Analytics
- Influencing skills
- Cross-Functional Collaboration
- Succession Planning
- Complaint Handling
Timeline
Employee Relations Specialist
Office of the State Superintendent of Education
12.2021 - Current
Human Resource Assistant/Generalist
CapTel Service Specialists
04.2016 - Current
Masters in Theology -
Liberty University
Bachelor of Science in Government -
Oral Robert’s University
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