Kenneth Morgan
Little Plymouth
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
2009
2009
years of post-secondary education
Work History
Owner/CEO
Morgans home repair and lawn care inc
Little Plymouth
04.2015 - 07.2023
- Managed daily operations of home repair and lawn care services.
- Supervised a team of skilled workers during project execution.
- Developed and maintained strong client relationships through effective communication.
- Conducted site assessments to determine project needs and requirements.
- Scheduled and coordinated appointments for service delivery and follow-ups.
- Trained new employees on safety protocols and operational procedures.
- Implemented quality control measures to ensure service excellence.
- Resolved customer inquiries and complaints in a timely manner.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
Service Technician
Delightful gardens
Williamsburg
02.2014 - 11.2017
- Diagnosed mechanical issues in lawn care equipment and performed necessary repairs.
- Conducted routine maintenance on gardening tools and machinery to ensure optimal performance.
- Collaborated with team members to troubleshoot customer service inquiries effectively.
- Provided exceptional customer support during service calls and in-store visits.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Installed and maintained irrigation systems across residential and commercial properties.
- Prepared and installed various hardscape materials including pavers and retaining walls.
- Operated heavy machinery for site preparation and material transport.
- Installed retaining walls, walkways, patios, driveways, and other hardscaping elements.
- Operated heavy machinery such as bobcats and backhoes on site when necessary.
Education
Aws Certified - Welding
Rappahannock Community College
Saluda, VA 02.2023 - 12.2023
GED
Newport News, VASkills
- Effective communication
- Problem solving
- Leadership development
- Conflict resolution
- Project management
- Safety compliance
- Quality control
- Time management
- Hardscape installation
- Irrigation system maintenance
- Concrete pouring
- Flooring installation
- Electrical work
- Framing
- Structural repairs
- Siding installation
- Drywall installation
- Insulation work
- Deck building
- Door installation
- Painting techniques
- Tiling expertise
- Demolition techniques
- Fence installation
- Electrical wiring
- Hand tool proficiency
- Carpentry expertise
- Heavy equipment operation
- Demolition
- Landscaping basics
- Project estimation and bidding
- Reliability
- Hand and power tool operation
- Active listening
- Residential construction
- Problem-solving aptitude
- Organizational skills
- Continuous improvement
- Welding techniques
- Attention to detail
- Boat handling skills
- Expert fisherman
- Interpretation of Maps
- Monitor group safety
Timeline
Aws Certified - Welding
Rappahannock Community College
02.2023 - 12.2023
Owner/CEO
Morgans home repair and lawn care inc
04.2015 - 07.2023
Service Technician
Delightful gardens
02.2014 - 11.2017
GED