Kenneth Norton
Forest
Summary
Transitioning from client-focused, fast-paced environment, bringing excellent communication and problem-solving skills. Proficient in building strong client relationships and providing tailored solutions. Excels in adapting to new challenges and environments, aiming to leverage transferable skills for impactful contributions in new field.
Overview
11
11
years of professional experience
Work History
Health Insurance Agent
American Health Marketplace
09.2023 - Current
- VA Licensed Health Insurance Agent working remotely
- Sixteen states non-resident licenses including: TN, OH, SC, TX, KS, AZ, AR, MO, OK, AL, FL, LA, MS, IN, MI, NC, and GA
- Provide service to clients by enrolling them in a Health Insurance Plan
- Selling Health Insurance plans thru the Marketplace/ Health Sherpa during Open Enrollment Period Annual Enrollment Period, and Special Enrollment Period
- Offering ancillary products such as Dental and Vision plans
- Respond to customer questions and service needs
- Approach clients via referrals about their Health insurance needs
- Taking25-85 inbound calls daily
Credit Manager
Schewel Furniture Company Inc
08.2022 - 07.2023
- Manage store accounts receivables
- Pursue payments on delinquent accounts through phone calls, legal action, and repossession
- Assess customer risk for approval of credit applications
- Process daily payments, financed contracts, and cash sales invoices
- Assign and manage purchase limits for a new, present, and past customers
Insurance Agent
Allstate
04.2022 - 07.2022
- VA License Property & Casualty, Life, Health, and Annuities Develop positive working relationships with clients
- Approach prospective clients via referrals about their insurance needs
- Respond to customers questions and service needs
- Sell Auto & Homeowners Policies, Life Insurance, and Renters Insurance
- Make65-80 outbound calls daily
Insurance Agent
Direct Auto Insurance
07.2021 - 02.2022
- VA License Property & Casualty, Life, Health, and Annuities Develop positive working relationships with customers
- Approach prospective clients via referrals about their insurance needs
- Respond to customers questions and service needs
- Sell Auto Policies, Life Insurance, Renters Insurance, and Supplemental Products (Roadside Assistance and Auto Protection Plan)
Assistant Service Manager/Service Writer
Bell’s Automotive
02.2019 - 03.2020
- Direct point of contact for clients including greeting, reviewing needs, and answering questions Focus on quality assurance by following up with other team members in the services department, monitoring progress as needed to keep task on track and reviewing all services with the client
- Managing the daily operations of the Service Department and informing customers of their vehicle needs, prices, ordering parts, and questions pertaining to their vehicle
Advanced Recruit/ Insurance Agent
Kemper Insurance
10.2018 - 01.2019
- VA License Life, Health, and Annuities Develop positive working relationships with clients
- Approach prospective clients via referrals about their insurance needs
- Respond to clients’ questions and service needs
- Service clients by collecting monthly premiums
Assistant Service Manager/ Service Writer
Bowditch Ford/ Automotive
05.2017 - 07.2017
- Direct point of contact for clients including greeting, reviewing needs, and answering questions Focus on quality assurance by following up with other team members in the services department, monitoring progress as needed to keep task on track and reviewing all services with the client
- Managing the daily operations of the Service Department and informing customers of their vehicle needs, prices, ordering parts, and questions pertaining to their vehicle
Assistant Service Manager/ Service Writer
AAA Tidewater
03.2017 - 05.2017
- Direct point of contact for clients including greeting, reviewing needs, and answering questions Focus on quality assurance by following up with other team members in the services department, monitoring progress as needed to keep task on track and reviewing all services with the client
- Managing the daily operations of the Service Department and informing customers of their vehicle needs, prices, ordering parts, and questions pertaining to their vehicle
Assistant Service Manager/ Service Writer
American Pride Automotive
07.2015 - 01.2017
- Direct point of contact for clients including greeting, reviewing needs, and answering questions Focus on quality assurance by following up with other team members in the services department, monitoring progress as needed to keep task on track and reviewing all services with the client to make sure the job was complete Managed the daily operations of the Hyundai Service Department and informing customers of their vehicle needs, prices, and questions pertaining to their vehicle
Assistant Service Manager/ Service Writer
Williamsburg Auto Group
09.2013 - 03.2015
- Direct point of contact for clients including greeting, reviewing needs, and answering questions as needed Focused on quality assurance by following up with other team members in the services department, monitoring progress as needed to keep task on track and reviewing all services with the client to make sure the job was complete Managed the daily operations of the Hyundai Service Department and informing customers of their vehicle needs, prices, and questions pertaining to their vehicle
- Awarded #1 Service Satisfaction Hyundai Dealer1st and3rd Quarter2014
Education
BS - Interdisciplinary Studies: Leadership and Entrepreneurship
Liberty University
Lynchburg, VA05.2024
Skills
- Programs: Microsoft Office (Word, Excel, PowerPoint)
Timeline
Health Insurance Agent
American Health Marketplace
09.2023 - Current
Credit Manager
Schewel Furniture Company Inc
08.2022 - 07.2023
Insurance Agent
Allstate
04.2022 - 07.2022
Insurance Agent
Direct Auto Insurance
07.2021 - 02.2022
Assistant Service Manager/Service Writer
Bell’s Automotive
02.2019 - 03.2020
Advanced Recruit/ Insurance Agent
Kemper Insurance
10.2018 - 01.2019
Assistant Service Manager/ Service Writer
Bowditch Ford/ Automotive
05.2017 - 07.2017
Assistant Service Manager/ Service Writer
AAA Tidewater
03.2017 - 05.2017
Assistant Service Manager/ Service Writer
American Pride Automotive
07.2015 - 01.2017
Assistant Service Manager/ Service Writer
Williamsburg Auto Group
09.2013 - 03.2015
BS - Interdisciplinary Studies: Leadership and Entrepreneurship
Liberty University
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