Kenneth Terry
Abingdon
Summary
Results-driven professional with expertise in client retention and CRM software. Proven ability to engage customers and streamline processes for enhanced satisfaction.
Overview
6
6
years of professional experience
Work History
Insurance Agent
Aflac
Abingdon
03.2025 - Current
- Processed applications and claims efficiently using company software systems.
- Conducted client meetings to evaluate insurance needs and recommend solutions.
- Developed relationships with prospective clients through networking and referrals.
Business Development Specialist
Hendrick Automotive Group
Charlotte
05.2022 - 03.2025
- Collaborated with sales teams to streamline processes and improve customer engagement.
- Managed customer relationships by providing support and resolving inquiries effectively.
- Facilitated training sessions for new team members reviewing CRMs and scheduling platforms.
Merchandiser
Costco Wholesale Corp
Bristol
06.2020 - 05.2022
- Managed product displays to enhance customer engagement and promote sales.
- Trained new team members on merchandising standards and best practices for product placement.
- Maintained cleanliness and organization of display areas to create an inviting shopping environment.
Education
High School Diploma -
Rockingham County High School
Wentworth, NC06-2006
Skills
- CRM software usage
- Customer engagement
- Relationship building
- Attention to detail
- Time management
- Problem solving
- Training development
Timeline
Insurance Agent
Aflac
03.2025 - Current
Business Development Specialist
Hendrick Automotive Group
05.2022 - 03.2025
Merchandiser
Costco Wholesale Corp
06.2020 - 05.2022
High School Diploma -
Rockingham County High School