Averil Hill
Woodbridge
Summary
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.
Overview
7
7
years of professional experience
Work History
Retail Manager
Adidas
11.2022 - Current
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Sales Associate
Adidas
11.2020 - 11.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Nike
11.2019 - 10.2020
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Banana Republic
10.2018 - 11.2019
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Solved customer challenges by offering relevant products and services.
Education
Associate of Science - Business Administration
Northern Virginia Community College
Woodbridge, VA06-2024
High School Diploma -
Woodbridge High School
Woodbridge, VA06-2019
Skills
- Customer service
- Cash management
- Store operations
- Inventory control
- Team builder
Accomplishments
- Helped out at store remodels
- Chosen to participate at the 2024 Boston Marathon Pop up store
Timeline
Retail Manager
Adidas
11.2022 - Current
Sales Associate
Adidas
11.2020 - 11.2022
Sales Associate
Nike
11.2019 - 10.2020
Sales Associate
Banana Republic
10.2018 - 11.2019
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
Woodbridge High School
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