KENSY MARADIAGA
Fairfax
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Wilson Hardware
03.2024 - Current
- Provide personalized cocktail recommendations based on guests’ preference, food pairings, and occasions, ensuring an elevated experience
- Maintained a clean and organized bar, monitored wine inventory, worked closely with management for restocking and special-order requests
- Prepare a variety of cocktails. Mocktails and other beverages
- Engage with customers in a friendly and professional manner providing prompt and personalized service
- Handle daily operations of a high-volume bar, ensure smooth service and create optimal customer experience
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Assistant General Manager
Don Tito
09.2021 - 03.2024
- Managed day-to-day operations of a high-volume bar, ensuring smooth service, staffing efficiency and optimal customer experience
- Supervised and mentored a team of bartenders, servers and support staff
- Conducted onboarding and training programs for new employees, focused on customers service, drink preparations and bar safety protocols
- Monitored and controlled inventory levels of beverages, food items, and supplies; worked closely with vendors to ensure timely ordering and cost-effective purchasing
- Assisted in budgeting, forecasting, and financial reporting; tracked daily sales, labor costs, and profitability, and implemented strategies to meet financial goals
- Coordinated and executed private parties, promotions and special events, ensuring seamless operation and customer satisfaction
- Handles guest complaints and feedback in a professional manner, ensuring swift resolution and maintaining high levels of guest satisfaction
- Ensured all health, safety, and liquor laws were followed and regular audits conducted to guarantee adherence to policies and regulations
- Motivated, trained, and disciplined employees to maximize performance.
Bartender/ Hourly Manager
World of Beer
03.2020 - 09.2021
- Prepare a variety of cocktails. Mocktails and other beverages
- Engage with customers in a friendly and professional manner providing prompt and personalized service
- Monitor and maintain stock levels of spirits, mixers and other bar supplies, ensuring timely restocking and waste reduction
- Process payments, manage tabs, and accurately handle cash, credit card and POS transactions
- Ensure bar area cleanliness and compliance with health and safety regulations
- Accomplished multiple tasks within established timeframes.
Marketing & Event Planning Intern
La Casa De La Salud
09.2018 - 05.2019
- Company Overview: A nonprofit in Richmond, VA with a mission to contribute to the improvement of the health and well-being of the Hispanic community through a model that promotes healthy lifestyles and facilitates access to health services and other resources
- Managed all social media accounts, using charismatic skills and editing expertise to gain measurable traction among their followers, advertised events, and promoted their initiatives and programs
- Organized and coordinated an average of three events a semester, working with the team to understand the vision and goals of each event. Successfully assisted in running six events, gaining experience in the events industry, multitasking, working with many members on a team of differing roles, and meeting strict deadlines
- Consistently met exceeded client expectations terms professionalism attention detail prompt communication overall customer satisfaction.
- Participated in venue selection process, considering factors such as capacity, location, and amenities to ensure optimal settings for each event.
Education
Bachelor of Science - Kinesiology, Health Science
Virginia Commonwealth University
12.2020
ADN - Nursing
Northern Virginia Community College
Annandale, VA12-2027
Skills
- Strong leadership and communication skills
- Excellent customer service skills
- Proficient in Microsoft Office Suite
- Knowledge of restaurant operations and management
- Ability to multitask and work under pressure
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Complex Problem-solving
- Professional appearance
- Team training and development
Certification
AHA BLS CPR Certification
Timeline
Bartender
Wilson Hardware
03.2024 - Current
Assistant General Manager
Don Tito
09.2021 - 03.2024
Bartender/ Hourly Manager
World of Beer
03.2020 - 09.2021
Marketing & Event Planning Intern
La Casa De La Salud
09.2018 - 05.2019
Bachelor of Science - Kinesiology, Health Science
Virginia Commonwealth University
ADN - Nursing
Northern Virginia Community College
Similar Profiles
Angie BristerAngie Brister
Dental Hygienist at Wilson and Wilson DentistryDental Hygienist at Wilson and Wilson Dentistry
Cohen MurphyCohen Murphy
Construction Worker at Wilson & Wilson CoConstruction Worker at Wilson & Wilson Co
Melanie WilsonMelanie Wilson
Owner & Principal Accountant at Wilson & Wilson Tax Services Inc.Owner & Principal Accountant at Wilson & Wilson Tax Services Inc.
Misem ErdemMisem Erdem
Interior Designer at My Kitchen and BathInterior Designer at My Kitchen and Bath
Azunna NwaoluAzunna Nwaolu
Medical Assistant at Christiana Comprehensive Healthcare LLCMedical Assistant at Christiana Comprehensive Healthcare LLC