Kent Schuster
Midlothian
Summary
Dynamic Customer Service Manager with a proven track record at Service Center Metals, excelling in problem-solving and sales strategies. Expert in enhancing customer satisfaction through effective communication and collaboration across departments. Recognized for maintaining meticulous records and fostering strong relationships with key clients, driving service quality improvements.
Overview
43
43
years of professional experience
Work History
Customer Service Manager
Service Center Metals
Prince George
03.2007 - 01.2025
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Inside Sales Representative
Kaiser Aluminum
Bellwood
06.1997 - 02.2007
- Assisted in resolving customer complaints in a prompt manner.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
Inside Sales Representative
Reynolds Metals Co.
Louisville
06.1982 - 05.1997
- Assisted in resolving customer complaints in a prompt manner.
- Developed and maintained relationships with key customers to ensure customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
Education
Bachelor of Arts - Managerial Economics
Hampden-Sydney College
Hampden Sydney, VA05-1982
Skills
- Customer service
- Sales strategies
- Problem solving
Timeline
Customer Service Manager
Service Center Metals
03.2007 - 01.2025
Inside Sales Representative
Kaiser Aluminum
06.1997 - 02.2007
Inside Sales Representative
Reynolds Metals Co.
06.1982 - 05.1997
Bachelor of Arts - Managerial Economics
Hampden-Sydney College
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