Kenya Holland
Fredericksburg
Summary
I am organized and dedicated professional with a passion for exceptional customer service. My attention to detail and strong work ethic ensure smooth operations. I thrive both independently and in a team settings, always ready to tackle challenges. I enjoy supporting others, building positive relationships, and creating efficient systems for team success.
Overview
20
20
years of professional experience
Work History
Administrative Assistant/Customer Service
Hisami’s
08.2017 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Expeditor/Painter
Masco Builder Cabinet Group
06.2005 - 08.2017
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
Education
Associate of Arts - Business Administration / Accounting
National College
Charlottesville, VA05-1998
Skills
- Empathy and patience
- Client relationship building
- File organization
- Scheduling appointments
Timeline
Administrative Assistant/Customer Service
Hisami’s
08.2017 - Current
Expeditor/Painter
Masco Builder Cabinet Group
06.2005 - 08.2017
Associate of Arts - Business Administration / Accounting
National College
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