Kenya McCoy
Portsmouth
Summary
Seeking a challenging position with your organization, with the opportunity for advancement and assisting the organization with achieving its goals.
Overview
16
16
years of professional experience
Work History
Operational Supervisor
Six Flags Call Center
Arlington
08.2023 - Current
- Ensure all team members exercise and enforce all policies and procedures.
- Communicate using strong interpersonal skills to establish positive relationships with employees and upper management.
- Train new hires on correct facility procedures with feedback to team members and floor coach.
Sales Associate
Navy Exchange service command
Portsmouth
12.2017 - 10.2019
- Proactively engage and make a connection with customers.
- Asking questions and listening to customers needs.
- Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
- Provide premier customer service.
Eligibility Specialist
Maximus
Hampton
03.2015 - 03.2017
- Interview clients/applicants to determine eligibility to various programs and answer any questions regarding the policy.
- On a daily workday respond to phone calls, written, and electronic inquiries.
- Completing reviews of assigned cases, within the required timeframe.
- Problem solving when needed.
Daycare Teacher
Thomas B. Hargrave
09.2010 - 02.2015
- Assisted in the development and implementation of age-appropriate activities for young children.
- Monitored the safety of the children and ensured a safe environment for them.
- Developed and maintained positive relationships with children and families.
Manager
Aldo
Norfolk
01.2010 - 01.2015
- Recruiting and developing a sales team.
- Managing inventory and loss prevention.
- Controlling operating costs.
- Strong ability to adapt to different cultures and environments.
- Providing total customer service.
Education
Early childhood Education - Special Education
Norfolk State University
Norfolk, VaSkills
- Planning and Organizational skills
- Staff Training
- Team Leadership and Training
- Multi-tasking ability
- Well-Organized and Efficient
References
- Kelly White, 757-663-4295
- Brandon Washington, 757-663-4295
Timeline
Operational Supervisor
Six Flags Call Center
08.2023 - Current
Sales Associate
Navy Exchange service command
12.2017 - 10.2019
Eligibility Specialist
Maximus
03.2015 - 03.2017
Daycare Teacher
Thomas B. Hargrave
09.2010 - 02.2015
Manager
Aldo
01.2010 - 01.2015
Early childhood Education - Special Education
Norfolk State University