Kenya Reynolds
Crothall Healthcare/ Carilion Clinic Healthcare
ROANOKE
1
Certification
20
years of professional experience
Results-driven professional experienced in leadership, team-building, and communication. Managed multiple priorities in high-demand environments within healthcare, customer service, retail management, and business operations. Committed to quality and customer satisfaction, consistently delivering value through accountability.
Work History
Assistant Director of Environment Services
6 Years 6 Months- Lead daily environmental services operations across multiple healthcare departments.
- Supervised and supported large team of environmental services professionals to maintain high service standards.
- Ensured compliance with infection prevention standards and safety regulations, contributing to overall patient safety.
- Coordinated staffing, scheduling, and training initiatives to optimize performance management and service delivery.
- Collaborate with hospital leadership to improve patient satisfaction and operational efficiency.
- Investigated operational concerns and implemented corrective action plans.
- Manage employee coaching, development, attendance accountability, and performance improvement efforts.
Co-Owner of a Janitorial Company
10 Years 5 Months- Managed all daily business operations, including payroll, accounting, scheduling, and customer service.
- Trained, supervised, and mentored a team of up to 10 employees.
- Interviewed, hired, and onboarded new staff members.
- Managed invoicing and accounts receivable activities.
- Developed work schedules and coordinated multiple client accounts.
- Provided accurate job estimates and prepared service proposals.
- Built and maintained strong relationships with commercial clients.
- Executed marketing initiatives to support business growth.
- Performed and supervised commercial and residential cleaning services while ensuring quality standards.
Assistant Manager
4 Years 9 Months- Assisted with daily store operations, customer service, and staff supervision.
- Coordinated employee schedules, training programs, and performance evaluations to ensure optimal staffing and development.
- Oversaw inventory control, ordering, and stock replenishment.
- Ensured compliance with safety and loss prevention policies, reducing risk and maintaining a secure environment.
- Acted as the primary point of contact for customer concerns and issue resolution.
- Developed and maintained vendor relationships.
- Interviewed and trained new employees.
- Managed opening and closing procedures, cash handling, and daily sales reporting.
Education
High School Diploma
Skills
Staff management
Operational leadership
Business administration
Staff development
Regulatory compliance
Budget management
Data analysis
Quality assurance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 50 in the development of a Start Up of a Hospitals.
- Achieved saving hospital accounts through effectively helping with staffing and cleaning.
- Documented and resolved staffing, payroll and throughput which led to productive results.
- Supervised team of 240 staff members.
- Achieved great results by completing multiple projects on units with accuracy and efficiency.
Certification
- Environmental Services Leadership Training
- Infection Prevention & Control Training
- OSHA Workplace Safety Training
- Bloodborne Pathogens Certification
- Hazard Communication (HAZCOM) Training
- HIPAA Privacy & Security Training
- Management and Leadership Development Training
- Microsoft Office Applications Training
Timeline
Assistant Director of Environment Services
Crothall Healthcare/ Carilion Clinic Healthcare
01.2020 - CurrentRead More
Co-Owner of a Janitorial Company
Krystal Klean
05.2009 - 10.2019Read More
Assistant Manager
Stop in Food Stores
10.2006 - 07.2011Read More
Patrick Henry High School
High School Diploma
Read More