Kenyanna Snead
Mechanicsville
Summary
Experienced and results-oriented customer service representative with over a decade of call center and administrative experience. Motivated professional with a strong background in providing optimal customer service. Equipped with excellent organizational and training skills, proficient in a wide range of essential customer service qualities. Dedicated to fostering an environment that promotes the achievement of company goals and ensures customer satisfaction.
Overview
14
14
years of professional experience
Work History
Senior Executive Administrative Assistant
Virginia Dept. of Social Services
07.2022 - 11.2024
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Prepared flawless emails and other documents upon direction of immediate supervisor.
Eligibility Worker
Maximus
11.2021 - 05.2022
- Determined initial and ongoing eligibility for benefits and public assistance programs and services
- Processed cases by verifying customer statements, completing evaluations and review sheets, setting up records and files, keeping applicants informed
- Collected, organized, evaluated, and verified documentation and data to determine eligibility for eligibility benefit programs
Patient Access Representative
VCU Health Systems
09.2019 - 08.2021
- Accurately obtained required information for hospital and physician records, governmental requirements, billing and third party payer needs
- Provided courteous and efficient service to patients and accurately documented/verified patient pre-registration information in a professional and timely manner with the care team
- Scheduled, registered and verified pre-authorizations and referrals on file, confirmed and maintained patient diagnostics, appointments and medical consultations for VCU
Customer Care Associate
Magellan Health
01.2015 - 07.2019
- Researched information regarding member eligibility, benefits, EAP services, claim status and authorization inquires
- Preformed necessary follow-up tasks to ensure member or provider needs are completely met
- Thoroughly documented customer’s comments/information and forwarded to the appropriate departments
Patient Care Advocate
Express Scripts
11.2010 - 12.2014
- Handled inbound and outbound member, provider and physician calls
- Answered questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable
- Maintained accurate and complete documentation of all inquiries in order to continuously improve the customer service process
Education
GED -
Highland Springs High School
06.2009
Skills
- Meticulous attention to detail
- Leadership and Teamwork
- High-level multitasking
- Microsoft office mastery
- Office administration expertise
- Professional and mature
Timeline
Senior Executive Administrative Assistant
Virginia Dept. of Social Services
07.2022 - 11.2024
Eligibility Worker
Maximus
11.2021 - 05.2022
Patient Access Representative
VCU Health Systems
09.2019 - 08.2021
Customer Care Associate
Magellan Health
01.2015 - 07.2019
Patient Care Advocate
Express Scripts
11.2010 - 12.2014
GED -
Highland Springs High School
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