Keoni Richardson
Fredericksburg,VA
Summary
Professional in order fulfillment with solid experience in inventory management, shipping, and receiving. Strong focus on team collaboration and achieving results, ensuring reliable and adaptable support for changing needs. Skilled in logistics, warehouse operations, and customer satisfaction, with track record of optimizing processes and enhancing efficiency. Known for reliability and flexibility in dynamic environments.
Experienced with inventory management, shipping coordination, and process optimization. Utilizes efficient methods to ensure timely and accurate order fulfillment. Track record of maintaining high standards of quality and reliability in fast-paced settings.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Order Fulfillment Associate
Genesis Logistics Inc.
Stafford, VA
02.2024 - Current
- I am responsible for the safe, secure, and accurate filling of customer orders as I palletize while scanning with handheld computers and loading palletized merchandise onto trucks.
- Coordinated order processing to ensure timely and accurate shipment fulfillment.
- Trained new associates on standard operating procedures and best practices for efficiency.
- Followed procedures at all times for personal and team safety.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
Warehouse Associate
Napa auto parts
Fredericksburg, VA
12.2021 - 01.2024
- Managing freight between other NAPA stores in the region and delivering automotive parts to different customers daily, receiving trucks, cataloging automotive parts, and keeping the warehouse stocked for specific vehicles.
- Operated forklifts and pallet jacks to efficiently move inventory within the warehouse.
- Collaborated with team members to optimize workflow and enhance productivity.
- Worked safely around moving machinery.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink wrap, and electric pallet jacks.
Customer Service Associate
Lowe's
Fredericksburg, VA
04.2019 - 12.2021
- Lowe’s sales associates stock shelves, maintain the sales floor, and assist store patrons with exceptional customer service help in different departments, such as paint, carpet, gardening, lighting, and others. Be able to answer technical questions for a multitude of customer projects, either do-it-yourself or company-related. Build customer connections, problem-solve when needed, and keep a can-do attitude towards every interaction.
- Assisted customers in selecting products, providing expert product knowledge and recommendations.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Trained new associates on customer service protocols and operational procedures to enhance team performance.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise.
- Maintained a clean and organized sales floor, enhancing the shopping experience for customers.
- Resolved escalated customer complaints with professionalism, fostering positive relationships and loyalty.
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Streamlined customer service processes to reduce wait times and improve service quality.
- Managed multiple customer queries simultaneously, ensuring timely and accurate responses.
- Assisted customers in navigating the company's products and services, enhancing their overall experience.
- Increased team productivity with effective communication and coordination of tasks.
- Improved customer experience by maintaining a high level of product knowledge and sharing it effectively.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Electronics Sales Associate
Walmart
Fredericksburg, VA
09.2018 - 01.2019
- The position was meant to provide customers with excellent service in locating individual products within the electronics department and helping the other departments surrounding it when needed.
- Assisted customers in selecting electronic products based on needs and preferences.
- Demonstrated product features and benefits to enhance customer experience.
- Managed inventory levels, ensuring optimal stock of electronics items.
- Trained new associates on sales techniques and product knowledge.
- Resolved customer inquiries and complaints promptly, improving satisfaction rates.
Lumber Associate
Home Depot
Fredericksburg, VA
03.2017 - 08.2018
- My first task was to provide excellent customer service in the lumber department of The Home Depot. If a customer had a question about anything regarding services, item location, or loading items into his other vehicle(s), I was required to do so.
- My second task was to keep the lumber department stocked with materials such as wood, drywall, stones, nails, gutters, ladders, or brackets.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of materials.
- Operated a forklift and pallet jack to efficiently move lumber products throughout the warehouse.
- Assisted customers in selecting appropriate lumber products based on project requirements and specifications.
- Trained new associates on safety protocols, inventory management, and customer service standards.
- Conducted regular inspections of tools and equipment to maintain a safe working environment for staff.
- Assisted in the successful completion of projects, cutting materials to specific dimensions as requested.
- Delivered exceptional customer service, addressing inquiries regarding product specifications and applications.
Education
High school Diploma -
King George High School
King George, VA01-2016
Skills
- Mac OS
- Microsoft Office
- Communication skills
- Communications
- Windows 10, Windows 8, Windows XP and Vista
- Microsoft Power Point
- Microsoft Word
- Microsoft Excel
- Troubleshooting
- Reach Truck and Fork Lift
- Computer Operation
- Databases
- Time Management
- IT Support
- Pallet Jacking
- Typing
- Operating Systems
- Computer Networking
- Shipping & Receiving
- Computer literacy
- Analysis Skills
- Driving
- Windows
- Customer service
- Forklift
- Warehouse experience
- Computer skills
- Problem solving
- Operating systems
- Computer Skills
- Warehouse operations
- Packing expertise
- Stock control
- Barcode scanning
- Time management
- Order picking
- Inventory management
- Quality control
- Forklift operation
- Shipping and receiving
- Warehouse safety
- Loading and unloading
- Team collaboration
- Workload prioritization
- Safety compliance
- Order verification
- Equipment troubleshooting
- RFID scanning
- Pick-list processing
- Maintained Attention to detail
- Order fulfillment
- Pallet arrangement
- Forklift safety and operation
- Staff training
- Heavy lifting
- Data entry
- Inventory monitoring
- Order documentation
- Shipping procedures
Certification
- Driver's License
- Hazmat Endorsement
- Forklift Certified
Additional Information
Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Order Fulfillment Associate
Genesis Logistics Inc.
02.2024 - Current
Warehouse Associate
Napa auto parts
12.2021 - 01.2024
Customer Service Associate
Lowe's
04.2019 - 12.2021
Electronics Sales Associate
Walmart
09.2018 - 01.2019
Lumber Associate
Home Depot
03.2017 - 08.2018
High school Diploma -
King George High School