Keosha Sydnor
Virginia Beach
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Security Officer
Central State Hospital
09.2024 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Conducted regular patrols, identifying and reporting potential hazards or suspicious activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Prepared detailed reports on incidents, ensuring compliance with company standards and regulations.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer Service Representative
TBD Communications
06.2023 - 09.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and improving overall user experience.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Educated customers on preventative care measures, promoting overall health and wellness among beneficiaries.
Patient Account Specialist
Universal Health Services
10.2021 - 06.2023
- Posted payments and processed refunds.
- Collaborated closely with the Medical Records Department to obtain required documentation for claim submissions or appeals promptly as requested by insurance carriers.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Assisted patients in understanding their financial responsibilities by explaining healthcare benefits, coverage limitations, and out-of-pocket costs clearly and concisely.
Vaccine Coordinator
Envera Health
10.2020 - 04.2021
- Entered data, generated reports, and produced tracking documents.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
Leasing Consultant
Weinstein Properties
04.2017 - 10.2020
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Security Officer
Securitas Security Services
07.2013 - 04.2017
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Education
High School Diploma -
Petersburg High School
06.2012
Skills
- CRM Software
- Email Management
- Appointment Scheduling
- Paperwork Processing
- Follow-Up Skills
- Microsoft Office
- Call Center Experience
- Active Learning
- First Call Resolution
- Telephone Etiquette
- Detail-oriented
- CCTV surveillance
- CCTV monitoring
References
References available upon request.
Timeline
Security Officer
Central State Hospital
09.2024 - Current
Customer Service Representative
TBD Communications
06.2023 - 09.2024
Patient Account Specialist
Universal Health Services
10.2021 - 06.2023
Vaccine Coordinator
Envera Health
10.2020 - 04.2021
Leasing Consultant
Weinstein Properties
04.2017 - 10.2020
Security Officer
Securitas Security Services
07.2013 - 04.2017
High School Diploma -
Petersburg High School
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