Kera Wardak
Ashburn ,VA
Summary
Resourceful and dynamic professional with proven leadership experience in food service and operations. Former Manager at Cold Stone Creamery, Team Leader at Jeni’s Splendid Ice Creams, and Shift Supervisor at Starbucks, with strengths in team training, customer service, inventory management, and overseeing daily store operations. Known for strong communication, problem-solving, and multitasking skills in fast-paced environments. Fluent in four languages.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Ashburn, VA
11.2025 - Current
- Supervised daily operations, ensuring efficient workflow and quality service standards.
- Trained and mentored baristas on beverage preparation and customer service techniques.
- Managed inventory levels, coordinating orders to maintain product availability.
- Implemented procedures for cash handling, enhancing accuracy in transactions.
Manager
Cold Stone Creamery
Ashburn, Virginia
08.2023 - 07.2025
- Delivered excellent customer service, ensuring a welcoming and friendly environment for all guests
- Trained and supervised employees, helping team members improve efficiency, accuracy, and customer interaction skills
- Handled inventory management, including stock ordering, waste control, and supply organization
- Oversaw ice cream production and quality control, maintaining Cold Stone standards and ensuring proper food safety practices
- Performed managerial duties such as daily store opening and closing, cash handling, and shift scheduling
- Resolved customer concerns and maintained positive guest relationships
- Supported store performance goals through leadership, problem-solving, and operational efficiency
Team Leader
Jeni's Ice Cream
McLean, VA
04.2025 - 06.2025
- Provided outstanding customer service, ensuring a memorable and welcoming experience for all guests
- Trained and mentored new team members, promoting confidence, consistency, and alignment with Jeni's brand values
- Monitored and managed the menu daily, communicating any sold-out or low-stock items and coordinating with the team to update accordingly
- Maintained store cleanliness, product presentation, and adherence to food safety standards
- Supported daily operations by assisting with opening/closing tasks, cash handling, and team coordination
- Helped resolve guest concerns professionally and efficiently, maintaining Jeni's high service standards
Education
Bachelor of Science - Healthcare Administrition And Policy
Arizona State Univeristy
Phoenix, AZ06-2029
GED -
Broad Run High School
Ashburn, VA06.2025
Skills
- Team Leadership
- Staff Training & Development
- Shift & Schedule Management
- Performance Coaching
- Conflict Resolution
- Inventory Management
- Operations Oversight
- Store Opening & Closing Procedures
- Quality Control
- Guest Experience Optimization
- Customer Conflict Resolution
- Active Listening
- Verbal & Written Communication
- Empathy and Patience
- Upselling Techniques
- Discord & Reddit Management
- Social Media Content Creation
- Rule Enforcement & Policy Management
- Event Planning (Virtual)
- Feedback Collection & Reporting
- POS System Operation
- Cash Handling & Reconciliation
- Menu/Stock Monitoring
- Microsoft Office Suite
- Google Workspace (Docs, Sheets, Forms)
- Fluent in [English, Pashto, Farsi, French]
- Cross-Cultural Communication
- Multilingual Customer Support
Certification
- First Aid Certification
- Personal Finance Certification
Languages
English: Full Professional
Pashto: Native/ Bilingual
French: Limited
Farsi: Native/ Bilingual
Timeline
Shift Supervisor
Starbucks
11.2025 - Current
Team Leader
Jeni's Ice Cream
04.2025 - 06.2025
Manager
Cold Stone Creamery
08.2023 - 07.2025
Bachelor of Science - Healthcare Administrition And Policy
Arizona State Univeristy
GED -
Broad Run High School