Kerbi Gontkovic

Manage the HQ Job Aid Library, SMART Library, and Retail Document Library, ensuring all resources remain organized, current, and easily accessible. Coordinate supplier-provided events, display programs, add-on displays, training sessions, bottle signings, and special appearances while partnering closely with Marketing, suppliers, District Managers, stores, and HQ teams. Improving operational efficiency through proactive records management, document maintenance, issue resolution, and process improvements. Maintaining strong working relationships with both internal and external stakeholders and place a high emphasis on organization, communication, and follow-through. Serve as the primary point of contact for pest control, trash, and safe-related issues. This includes reviewing existing leases to determine responsibility for pest and trash services, communicating with property managers and landlords to resolve issues, and ensuring concerns are addressed promptly. Utilizing the eVA Procurement Portal to source vendors, create and manage requisitions and purchase orders, receive goods and services, and coordinate invoice resolution. Schedule repairs, installations, and service visits for retail stores while maintaining accurate records of requests, status updates, and completed work. Completing monthly purchase card reconciliations and submitting and approving transactions through Bank of America systems in a timely manner. Serve as a Retail Division Records Coordinator. Maintain records inventories for retail stores, District Managers, Assistant Directors, and Retail HQ personnel. Coordinate records reviews and destruction events and develop tracking tools, processes, and instructional guides to support records management throughout the division.
Provide administrative coordination and support for Retail Operations projects, recurring processes, special requests, and cross-functional initiatives as assigned.

Perform technical review of proposed Petition and Order/Compromise Settlement packages for proper filing and execution in compliance with Virginia Workers’ Compensation Act and guidelines; enter proper disposition of proposed settlements and forward documents to proper parties; route correspondence, make necessary data entries, and respond to customers appropriately within defined time constraints; compose routine letters and Orders; transcribe dictation and perform other miscellaneous clerical duties. Verifying customer records. Providing customer service to internal/external customers. Expediting work when situations arise. Working with diverse populations, answering phones, retrieving work via queuing system. Handling confidential information. Following policies and procedures.

Receiving, logging and tracking subpoenas into a database. Evaluating, researching and gathering requested information to respond to subpoena. Communicating with courts, attorneys and other external entities. Analyzing DMV customer records. Testifying in court and providing telephone depositions in civil/criminal cases. Reviewing, evaluating, and processing customer information requests. Daily deposits, researching microfilm requests and creating correspondence. Retrieving accident reports from daily correspondence and/or out a queuing system. Verifying and closing credit card transactions that have occurred over the internet. Verifying customer records. Providing customer service to internal/external customers. Handling confidential information. Following policies and procedures. Expediting work when situations arise

Processing all requests for Driver licenses and Learner’s Permits, Processing all requests for Commercial Driver’s License and Learner’s Permits. Processing all requests for Identification Cards, Original Titles, Substitute Titles, and Replacement Titles. Processing driver transcript requests. Updating of Customers Records. Verifying customer records for accuracy, creating and reading reports, extensive data entry, filing, scanning, daily deposit, daily audit, uploading of daily work, verifying petty cash, answering phones, balancing a cash drawer, counting money for deposits, preparation of correspondence, reports, and memoranda work independently and as a team, gather, input, and report statistics, prioritize and organize incoming work. Providing customer service to internal/external customers. Handling stressful situations that may arose. Handling confidential information. Following policies and procedures. Retrieving high volume workflow from an automated queuing system. Expediting work when situations arise Conducting written and computerized testing. Conducting Driver Examination road test. Fraudulent Document Recognition training. Trained as a Peer Coach. Diverse Population training.