Keri Young

• Supported classroom instruction by reinforcing learning activities and assisting students with diverse needs.
• Collaborated with teachers to develop individualized educational plans for students requiring additional support.
• Monitored student progress and behavior, providing feedback to educators to enhance instructional strategies.
• Implemented classroom management techniques to foster a positive learning environment for all students.
• Assisted in the preparation of instructional materials and resources aligned with curriculum objectives.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
• Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
• Prepared instruction materials, constructed bulletin boards, and set up work areas.

• Managed front desk operations, ensuring seamless check-in and check-out processes.
• Coordinated appointment scheduling for clients and clinicians, optimizing daily workflows.
• Using initially WebPT software, then upgrading to Athena, managed patient demographics, referrals, insurance with copay, coinsurance, deductible, and self-pay verification and collections.
• Implemented electronic health record systems, enhancing data accuracy and retrieval speed.
• Trained new administrative staff on office procedures and software applications.
• Developed client communication protocols, improving overall service satisfaction ratings.
• Oversaw daily administrative tasks, maintaining compliance with organizational policies and procedures.
• Responded to inquiries from callers seeking information.
• Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
• Kept reception area clean and neat to give visitors positive first impression.
• Increased customer satisfaction by promptly addressing inquiries and resolving issues through a proactive approach.
• Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Boosted client retention rates with exceptional service provided during every interaction, both in-person and via phone/email correspondence.
• Assisted in the onboarding process for new employees, providing comprehensive training and guidance as needed.
• Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

This position was newly created to reduce the workload on charge nurses, allowing them additional time to devote to nursing staff, patients, and family care. The COA is a member of the patient care services team with primary responsibility for rounding on nursing units, performing quality checks, and reviewing medical records for accuracy and completion of listed measures. The COA then reports back with issues and resolutions to the appropriate nursing staff and leadership teams. The COA works closely with the nursing, quality improvement, and patient safety leadership to support compliance with patient care outcomes.

• Assisted in managing electronic health records, ensuring data accuracy and confidentiality compliance.
• Streamlined administrative processes, enhancing operational efficiency across multiple departments.
• Led quality assurance measures to ensure adherence to healthcare regulations and standards.
• Mentored junior assistants, promoting skill development and performance excellence within the team.
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Worked closely with management to provide effective assistance for specific aspects of business operations.
• Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
• Demonstrated adaptability by quickly mastering new software applications for various tasks.
• Increased efficiency by implementing new processes and providing administrative support to management.
• Expedited project completion times due to the ability to multitask effectively under tight deadlines.
• Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
• Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
• Streamlined document preparation, ensuring accuracy and compliance with industry standards.
• Completed daily logs for management review.